Banquet Server Resume Example Muckleshoot Casino

BANQUET SERVER

Professional Summary

Smooth Banquet Server with [Number] years of 15 event experience. Successful at handling food and beverage services while bussing tables and fulfilling customer requests efficiently. Expert in banquet events with great eye for detail and friendly personality.
Versatile possessing years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members.
Proactive with 25 years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Talented Catering Staff member eagerly sets up and assembles food and supplies at full-service events to satisfy guests. Over years of friendly and professional serving experience at buffet luncheons, black-tie dinners and receptions. Serves full-course meals in seated and buffet dining styles
Dedicated well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Skills

Wine Service
Buffet Servicing
Bill Computation
Table Setting Knowledge

Food station setup
Guest relations management
High-volume dining

Work History

Banquet Server11/2007 to Current
Muckleshoot Casino – Auburn , WA

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Monitored dietary restrictions and served guests with special needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Provided friendly, courteous service to create memorable moments for guests.
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.

Banquet Captain10/2016 to 05/2020
Clubcorp Club Operations, Inc. – Rancho Mirage , CA

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Managed budgeting and invoicing for both large and small-scale events.
Supervised and mentored kitchen and serving staff.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Delegated tasks to staff members to maximize production under tight deadlines.
Provided exceptional service to guests by immediately addressing needs and requests.
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.

Banquet Server02/2005 to 12/2015
Muckleshoot Casino – Auburn , WA

Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Adapted service based on customer requests and kitchen readiness.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Fostered enjoyable event atmosphere through friendly guest interactions

Assistant Manager06/1992 to 07/2003
Raising Cane's – Anaheim , CA

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trained team members in successful strategies to meet operational and sales targets.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Onboarded new employees, including training, mentoring and new hire documentation.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assisted Manager in interview process of prospective employees and provided feedback.
Communicated with managers of other departments to maintain transparency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Education

High School Diploma06/1987High School Diploma- City

Resume Overview

School Attended

High School Diploma

Job Titles Held:

Banquet Server
Banquet Captain
Assistant Manager

Degrees

High School Diploma 06/1987

Banquet Server Resume Example

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