Diligent Bankruptcy Paralegal with a detail-oriented and thorough approach. Knowledgeable about reviewing account records, preparing correspondence and managing filing deadlines. Prepared to offer 18 years of experience to a growth-oriented operation. Technologically-savvy Paralegal offering proficiency in Microsoft Word, spreadsheet development and legal research. Well-versed in legal terminology and legal document preparation. Bringing 18 years of legal expertise and commitment to supporting legal teams.
Skills
Expert In Giving Customer Service
Proficient in MS Office
Document filing
Document preparation
File management
Court filings expertise
Specialty in Bankruptcy law
Credit disputes
Work History
08/2014 to 03/2020
Bankruptcy ParalegalSimon Property Group Inc – Miami, FL,
Analyzed account payment histories.
Met all filing deadlines by accurately maintaining hearing calendar for entire office.
Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Adhered to fair debt collection practices.
Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
Communicated pertinent information to clients via phone, email and mail.
Accurately handled data entry for clients into company-based software.
Investigated facts and laws to determine causes of action and to prepare cases.
Drafted, signed and certified key legal documents for judicial review.
Prepared legal briefs, motions and pleadings.
03/2002 to 08/2014
Receptionist/Legal Secretary/Bankruptcy ParalegalUnitedhealth Group – Boulder, CO,
Met all filing deadlines by accurately maintaining hearing calendar for entire office.
Wrote, edited and efficiently transmitted correspondence.
Analyzed account payment histories.
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
Investigated facts and laws to determine causes of action and to prepare cases.
Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
Conducted detailed client intakes and entered information into company database.
Developed and managed up to numerous bankruptcy cases over a period of time.
Communicated pertinent information to clients via phone, email and mail.
Answered all clients calls per day by phone/email to respond to inquiries, using open-ended questioning skills to attain applicable information.
Assisted counsel in preparing answers, providing documentation and information for discovery request.
Prepared legal briefs, motions and pleadings.
04/1996 to 02/2002
Caregiver for My MotherIn-Home Supportive Service – City, STATE,
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Helped clients manage money, pay bills and shop for groceries or personal items.
Shopped for groceries regularly in order to keep house stocked with necessities.
Determined specific needs and provided most appropriate level of services for patient well-being.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Built strong relationships with clients to deliver emotional support and companionship.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Transported one patient daily via wheelchair to and from rehabilitation and daily activities.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
Provided safe mobility support to help patients move around personal and public spaces.
Maintained frequent supervision of residents unable to call for assistance.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
07/1988 to 03/1996
Customer Service RepresentativeBurger King Corporation – City, STATE,
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Resolved customers complaints and issues over phone or in person with customers daily.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Implemented and developed customer service training processes.
Answered average of unlimited calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Cross-trained and provided back up for customer service managers.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Recommend good customer service to customers, thoroughly explaining details.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Provided ongoing guest service, including good customer service advice.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Expected in 04/1996
High School Diploma: Saint Joseph School - Gagalangin, Tondo Manila, Philippines, GPA:
Expected in 11/1989
Secretarial: Typing, Create Professional Letters, Data Entry American Business Institute - Pine Ave., Long Beach, CA, GPA:
Expected in 04/1985
Data Entry Level: Coding And Data Entry Datamex - Morayta, Manila, Philippines, GPA:
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