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Baker Donut Fryer Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Holiday baking
  • Loss minimization
  • Excellent customer service skills
  • Time management
  • Active listener
  • Highly observant
  • Self motivated
  • Positive attitude
  • Employee training
  • Cash register operation
  • Management
  • Beautiful presentation of food
  • Institutional and batch cooking
  • Strong attention to safe food handling procedures
  • Accurate money handling
  • Merchandising familiarity
  • Friendly demeanor
  • Cleanliness
  • Computer proficiency
  • Good telephone etiquette
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Consistently meet goals
Work History
07/2015 to Current Baker/Donut Fryer Lunds Byerly's | Minneapolis, MN,
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Carefully and attentively took customer orders by phone and in person.
  • Set heat and humidity temperatures for proof box.
  • Effectively prepped, stored, rotated and stocked product.
  • Opened and closed bakery.
  • Safely operated large ovens and fryers.
  • Complied with all health and safety codes.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule.
  • Routinely cleaned and maintained kitchen equipment and oven.
  • Resolved customer concerns in a positive and constructive manner.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
  • Decorated and merchandised quality bakery goods.
  • Ordered and received bakery products and supplies.
  • Properly wrapped, boxed, and weighed bakery department products.
  • Practiced safe food handling procedures at all times.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Promptly reported any maintenance and repair issues to Executive Chef.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
2015 to 07/2015 Shift Manager Burger King Corporation | Eunola, AL,
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Participated in physical inventory counts every morning, evening, and night.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
08/2014 to 2015 Cook Bright Horizons | Golden Valley, MN,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Cooked food thoroughly and made it presentable.
  • Provided excellent customer service skills resulting in customer satisfaction.
05/2013 to 08/2014 Cashier Metro Group Inc. | Roper, UT,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.
Education
Expected in First 2 years of high school | Early Childhood Development Dauphin County Technical School, Harrisburg, PA GPA:
Expected in 2015 High School Diploma | Commonwealth Connections Academy , Harrisburg, PA GPA:

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Resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Dauphin County Technical School
  • Commonwealth Connections Academy
Job Titles Held:
  • Baker/Donut Fryer
  • Shift Manager
  • Cook
  • Cashier
Degrees
  • First 2 years of high school
  • High School Diploma

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