I’m very skilled in customer service any guest or customer I’ve ever took care of has always left beyond satisfied. I pride myself on making everyone feel like family and not being afraid to go above and beyond to show and prove my capabilities no matter the task at hand or job opportunity I may be seeking.
Skills
Artisan bread making
Opening and closing duties
Excellent math skills
Maintaining sourdough starter
Kitchen safety
Solid problem solver
Professional telephone manner
Sanitation and cleanliness
Calm under pressure
Cooperative team player
Flexible
Education and Training
Apex Learning Sarasota , FLExpected in 05/2014 – –High School Diploma: - GPA:
Oversaw production of [Number] wedding cakes in [Number] weeks, from scheduling to final delivery with overwhelming customer satisfaction.
Produced [Number] units of finished bread per [Number]-hour shift.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Recruited, trained and supervised [Number] bakery staff.
Monitored cooking completion times for efficient use of ovens and other equipment.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Designed appealing product displays.
Maintained atmosphere of enthusiastic customer awareness with emphasis on fast, friendly customer service.
Inspected products for quality assurance before display.
Taher, Inc. - Cashier Earle, AR, 11/2018 - 06/2019
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Learned roles of other departments to provide coverage and keep store operational.
Processed [Number] transactions per day with exceptional accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Received payments for [Product or Service] and issued receipts.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Troon Golf, L.L.C. - Lead Server San Jose, CA, 01/2018 - 12/2018
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Answered phones politely and promptly, accurately recording and confirming reservations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Calculated charges, issued table checks and collected payments from customers.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Managed closing duties, including restocking items and reconciling cash drawer.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
Upsold customers and optimized table-turns, outperforming wait staff average sales up to [Number]%.
Placed dishes, utensils and beverages on food trays for delivery to rooms, using [Technique] to confirm that individuals received ordered meals.
Prepared salads and appetizers to back up kitchen staff.
Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
Managed [Number] servers and staff members to effectively foster team-oriented environment.
Uni-Select Inc. - Delivery Driver Fairbanks, AK, 11/2016 - 08/2017
Contacted customers prior to delivery to coordinate delivery times.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Recorded weekly hours and mileage for accurate payment.
Documented time of delivery to record completion of order.
Collected tips from customers through hands-free electronic methods.
Communicated with [Job title] to coordinate deliveries and obtain destination address.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Obtained signatures needed to complete and process all paperwork efficiently.
Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.
Reviewed over [Number] daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
Went [Number] days operating motor vehicles without accident.
Completed order forms and collected payments to keep customer accounts current.
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