Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of organizing and determined to make Santa Ysabel businesses successful for our people and the future of our children. Motivated to learn, grow and excel in all business ventures that Santa Ysabel has and will have in the future.
Skills
Excellent interviewing capability
Effective writing skills
Background investigations
Observant
Communications
Project organization
Business operations
Organization
Team management
Honest
Superb problem-solving skills
Searches
Accurate documenting
Supervision
Team building
Operational improvement
Budgets
Relationship development
Work History
09/2009 to CurrentBackground InvestigatorPinnacle Investigations | Spokane, WA,
Reviewed and analyzed detailed records.
Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
Obtained background check data on characters, financial statuses and personal histories.
Documented information and submitted detailed reports.
Uploaded all evidence into case management system each day.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for additional background checks.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
07/2007 to 07/2009Eagle Club Manager/ Marketing ManagerAccor Hotels | Wailea, HI,
Raised club traffic and brand reach with innovative promotions.
Planned, organized and coordinated special events and celebrations.
Set aggressive targets for employees to drive company success and strengthen motivation.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Performed forecasting to identify necessary changes for supply chain business.
Used procedure strategies to promote exceptional customer service and create positive environment for employees and clients.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Effectively supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action.
Greeted and welcomed new members, establishing and updating memberships to club Eagle player cards.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Directed training and retraining of employees to boost performance and enhance business results.
Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
07/2001 to 06/2007Club Barona Lead/Suprvisor/VIP HostBarona Casino | City, STATE,
Conducted scheduling for the grave yard employees including breaks and lunches.
Scanned and logged all comp cards to various events. Ex: dining, sporting events, cruises, etc.
Working behind the booth with employees to ensure proper procedures are conducted with club card players.
Reprimand and hold accountable all employees for comp mishandling and unprofessional transactions with guests.
Utilize the player system to find high end players on the floor to reach out to them for comps or cash for play. All based off of their play by using the Barona Club card.
Attend functions for high end players and be a private host for their needs.
Travel to other casinos to search for new high end players and bring them back to Barona casino.
Maintained highly loyal clientele by delivering unparalleled service at every stage of our guests experience.
06/1996 to 05/2001Banquet ManagerViejas Casino | City, STATE,
Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
Liaised with catering department about event changes and implemented requested adjustments.
Provided exceptional service to guests by immediately addressing needs and requests.
Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
Interpreted instructions to schedule and set up events to client specifications.
Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Removed trash, cleared tables and cleaned and sanitized event area to prepare for next function.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Delegated tasks to staff members to maximize production under tight deadlines.
Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Oversaw timeliness and quality of food delivery at high-volume events.
Supervised and mentored kitchen and serving staff.
Managed budgeting and invoicing for both large and small-scale events.
Performed cost-benefit analysis for corporate and social events.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Expected in 06/1995High School Diploma | Julian High School, , GPA:
Expected in No Degree | Criminal JusticeCuesta College, , GPA:
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