Experienced in administrative and operational processes and looking to leverage skills and experience in a fast-paced, collaborative office environment.
Proficient in Kenexa for hiring candidates
Proficient in online scheduling and payroll processing
Detailed knowledge of tablets and tablet software
Extensive software proficiency, including Microsoft Office (Word, Excel, Power Point)
Back Office Lead Richmond, VABest Buy, Inc Best Buy Chesterfield/Jul 2008 to Current
Maintained employee, departmental, and store filing systems for over 100 active employees (Back Office Lead).
Achieved in growing Operations department from a district ranking of 7th out of 11 stores to consistently place among the top 3 in performance (Operations Supervisor).
Developed and led ongoing training for over 120 associates on company programs and guidelines (Operations Supervisor, Back Office Lead).
Responsible for team and store motivation, coordination, and sales goal achievements, resulting in a 5% gain for year over year growth (Operations Supervisor).
Grew the Best Buy Mobile department to consistently rank in the top 100 out of 1,050 stores-sometimes ranking as high as top 20 stores in the company (Best Buy Mobile Manager) Ensured all new hire employees had complete tax and employment documentation per company and EPA guidelines and led new employee trainings.
Responsible for keying and publishing all store schedules and served as the District and Market contact for troubleshooting and training.
Richmond, VABack Office Lead Best Buy Chesterfield/
Organized meetings for Market and management trainings and secured vendors, venues, and materials.
Monitored store supplies, budgets, and inventory.
Created and confirmed travel arrangements for staff and management as needed.
Assisted with the training of other stores' Back Office Leads under the direction of the District and Market staff.
Selected for the Retail Network and Expert Group Council, groups of company leaders across the country working to facilitate better work organization and innovation.
Mobile Manager Richmond, VABest Buy Chesterfield/
Coordinated sales team to deliver exceptional customer service and demonstrated impartial knowledge of wireless phones and carriers.
Verified that current employee trainings were up to date to guarantee the most current information on carriers, devices, and promotions.
Delegated responsibilities to achieve a more autonomous department.
Maintained customer files and validated activations to ensure seamless customer coverage.
Monitored financial accounts to prevent fraudulent practices.
Operations Supervisor VABest Buy Brandermill/
Coordinated and organized Human Resource team for effective hiring practices, resulting in increased employee retention.
Ensured all new hire employees had complete tax and employment documentation per company and EPA guidelines.
Developed store and departmental training programs for the continuing education of associates.
Executed scheduling of departments and exercised labor management control.
Education and Training
BA: PsychologyMount Vernon Nazarene UniversityPsychology Focused on team development and team psychology
*Studied aspects of marketing psychology
budgets, Council, customer service, direction, documentation, email, filing, financial, hiring, Human Resource, innovation, inventory, team development, Management Skills, marketing, Market, materials, meetings, messaging, Excel, Microsoft Office, Office, Power Point, Word, multitasking, Network, payroll processing, psychology, Retail, sales, scheduling, Supervisor, tax, phones, phone, training programs, travel arrangements, troubleshooting