auto appraiser resume example with 18+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
I am a Highly Motivated individual working in the Body shop Field. I have been Trained in Mitchell Estimating and CCC Estimating. I have used Mitchell Connect for Mercury and several other Insurance Companies. I have also used CC One for the estimates and their Management System. I have used CC One for the management system for the reports and for tracking Repairs thru the process.
Also have Estimated Specialty Aluminum Vehicle. Have also used Topics for Jaguar and Land Rover repairs. Also went over repairs with insurance companies.
Dedicated Manager offering 10 years of successful team management in maintenance-driven roles.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Experienced Collision Center Manager offering 45 years of experience in the automotive industry. Demonstrated success in coordinating orders, paperwork and payments. Detail-oriented professional with great professional skills.
Focused automotive professional well-versed in assessing damage, writing estimates and overseeing repairs. Proficient in different vehicle types and different strategies for correcting and refinishing damaged areas. Capable of recruiting, coaching and leading effective teams.
Adept at keeping collision center operations running smoothly. Talented team and business leader with excellent problem-solving, planning and conflict management abilities. Dedicated to keeping team members safe, controlling costs and promoting customer satisfaction.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Managed Hamblins with a total of 28 Employs from office, Estimators, Body men, Painters & Helpers, Wash and Parts Department.
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Allstate – Blackwood, NJ,
I write appraisals on there vehicle that came up in there retail department. The lot is very large and we need to do a lot of walking to get to the vehicles sometimes. This is something that I wanted to do but this isn't a place I can call home. I work with several other appraisers in the same office.
The Walsh Group – Bremerton, WA,
I was in charge of handling Mercury Casualty and back up for State Farm Insurance. This was a very busy shop and at the time there was a Good Crew working with us and we started to grow which ws a good Thing except i live in Menifee which to get to Highland was a far drive there and mainly coming home was a bigger problem for me. Just too far and tired got to me and i had to leave. I made sure before i left all my files were clean and easy to take over.
- Led crew of Bodymen and Painters and provided mentoring to each, vehicle wherever needed.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Provided supervision with daily status report on job tasks and workers' duties.
- Executed work orders for painting team as scheduled.
- Worked closely with Technicians to maintain optimum levels of communication to effectively and efficiently complete projects.
Hamblins Body Paint And Frame – City, STATE,
- Used consultative techniques to understand customer needs.
- Evaluated customer information to explore issues, develop potential solutions to maintain high-quality service.
- Maintained financial accounts by processing customer adjustments.
- Preserved revenue streams by utilizing strong communication and negotiation skills to maintain customer satisfaction.
- Described and explained details about The Estimate and options to inform customers and guide decisions of Repairing thee Vehicle.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs to Help Sell Themself and the shop.
- Assisted customers with needs such as dealing with there or other parties Insurance Company.
- Offered first-rate customer service to maximize satisfaction and business success.
- Collaborated with Parts department staff to facilitate smooth returns to correct Part vendors.
- Developed customer service improvement initiatives that decreased customer wait times by 100%.
- Recorded product and/or service failure complaints and notified appropriate departments.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reinforced established quality control standards and followed procedures for optimal customer service.
- Answered all calls, emails and faxes and address customer inquiries, solving problems and providing product information in a timely manner.
- Hamblins Body,Paint and Frame from 2002 thru 2020
- I-Car training .
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Resume Overview
School Attended
- Carson High School
Job Titles Held:
- Auto Appraiser
- Estimator
- Head Blue Printer (Estimator)
- Auto Body Shop Manager
Degrees
- High School Diploma
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