Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

IT MANAGER | PROJECT COORDINATOR | INCIDENT MANAGEMENT| IT RELATIONSHIP MANAGER Experienced IT Professional Inspirational and Empathetic Leader Team building Communication – Written, Verbal, Presentation Coaching and Developing Staff Logical and Creative Problem Solver Technology Adaptable Relationship Building I have over 20 years of technology management experience in the banking and financial services sector. I am experienced in the following key areas: incident management, production support, systems development, project and change management, enterprise projects, security, audits and business continuity. Key Skills: I am an experienced, reliable technology manager who is a creative, analytical and organized problem solver; a collaborative relationship and team building mentor and adept at working in matrixed, enterprise level projects or leading departmental teams in a variety of platforms.

I have written a book about a personality trait that twenty percent of men possess, called Sensory Processing Sensitivity. The book titled, "Confessions of a Sensitive Man, An Unconventional Defense of Sensitive Men" describes the trait, my life and how men can excel in life with this unique personality trait. Writing the book has been an excellent way of learning new skills, including use of social media for promotion, writing blogs for informational sharing, and appearing in Podcasts. I am now looking to return to a more formalized work situation in the area of Information Technology - which is where I spent most of my career. Previous Automation manager.

  • Content Development
  • Social media
  • Research
  • Creative writing
  • MS Office 365 expertise
  • Self-publishing experience
  • Technical Analysis
  • Team Leadership
  • Stakeholder Relationship Management
  • Hardware and software installation
  • Project Management
  • Presentation ability
  • Project planning and development
  • Team Bonding
  • Mergers and acquisitions knowledge
  • Disaster Recovery Methodologies
  • Expense reports
  • QuickBooks
  • Product Knowledge
  • Technology planning
  • IT staff leadership
  • Employee recruitment
  • Team collaboration
  • Strategic Planning
  • Change Management
  • Customer Interaction
  • Risk Mitigation Planning
  • Quality Assurance
  • Public Speaking
  • Risk Identification
  • Communication
  • Development Team Trainings
  • Continuous Improvement
  • Scheduling
  • Document Oversight
  • Budgeting
  • Stakeholder Relations
  • Great Communication Skills
  • System Development And Administration
  • Coordinating Tasks
  • Microsoft Project
  • Liaising
  • Organizational Skills
  • Project Requirements
  • Project Documentation
  • Teamwork Skills
  • Risk Management
  • Status Reporting
  • Ms Word
  • Project Status Reports
  • Project Management Processes
  • Management Skills
  • Project Coordination
  • Requirements Analysis
  • Budget Administration
  • Customer Service
  • Business Relationships
  • Vendor Management
  • Project Scope
  • Project Plans
  • Planning
  • Project Management Skills
  • Creative Problem Solving
  • Resolve Conflicts
  • Written Communication
  • Positive Attitude
  • Work Ethic
  • Conflict Management
  • Management Experience
  • Managerial Experience
  • Problem-Solving
  • Leadership Experience
  • Strong Analytical Abilities
  • Change Management Processes
  • Information Technology
  • Technical Leadership
  • Quality Management
  • Business Management
  • Stakeholder Management
  • Ability To Lead
  • Effective Communications
  • Employee Engagement
  • Audit
  • Attention To Detail
  • Lead A Team
  • Written Communication Skills
  • Performance Reviews
  • Maintain Compliance
  • Software Licensing
  • Writing
  • Supervisory Experience
  • Workforce Planning
  • Monitoring And Reporting
  • Business Requirements
  • Expense Management
  • Operation Budget
  • Proficient In Microsoft Office
  • Meetings
  • Ability To Adapt
  • Ability To Learn Quickly
  • Windows
  • Computer Skills
  • Data Entry
  • Analytical Skills
  • Consulting
  • Decision-Making
  • Leadership Skills
  • Verbal And Written Communication
  • Project Management Experience
  • Analytical Thinking
  • Project Oversight
  • Excellent Time Management
Work History
Author - Confessions of a Sensitive Man, 04/2017 - Current
Kroger Waukesha, WI,
  • Completed thorough research into assigned topics.
  • Worked on creative initiatives from concept to completion, including brand messaging, campaigns and creative brainstorming.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Created concise, eye-catching headlines and copy on High Sensitivity in Men and Sensory Processing Sensitivity topics.
  • Added keywords, meta descriptions and alt image tags to increase SEO presence.
  • Conducted extensive internet research to provide facts and statistics for articles and blogs.
  • Employed Grammarly and MS Word tools to achieve proper grammar and syntax within articles and implement SEO principles on WordPress and other website hosts.
Owner, 01/2013 - 01/2017
Partners Healthcare System Hadley, MA,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed business plan, processes and procedures to provide superior Hypo-coaching and neurofeedback training to customers.
  • Developed and managed relationships with vendors and suppliers.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Input income and expense details into database to track business finances and address variances.
  • Provided customer service on all accounts and resolved problems.
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
Project Consultant, 01/2011 - 01/2013
Wells Fargo Bank City, STATE,
  • Closely collaborated with project members to identify and quickly address problems.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Set up and managed team meetings.
  • Developed and followed baseline project plan and milestones for task completion.
  • Provided team with coaching and direction.
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Technology Manager, Vice President, 01/1999 - 01/2011
Wells Fargo Bank City, STATE,
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Provided leadership and support for IT department.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Recruited and trained IT team members.
  • Contributed to development of business unit's overall strategy.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Mitigated financial discrepancies by managing budget and payroll operations.
Bachelor of Arts: Psychology, Expected in
California State University, Fullerton - Fullerton, CA,
  • Graduated with 3.89 GPA

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  • California State University, Fullerton

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  • Author - Confessions of a Sensitive Man
  • Owner
  • Project Consultant
  • Technology Manager, Vice President


  • Bachelor of Arts

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