Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Auction Assistance, 05/2019 - Current Epic – Verona, WI,
Loaded, unloaded and moved material to and from storage and production areas
Monitored social media and online sources for industry trends
Completed clerical tasks such as filing, copying and distributing mail
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
Accurately recorded delivery, payment and route information using [Software]
Completed rush deliveries on tight timetables to satisfy customer needs
Kept detailed records of sales, payments and completed or in-progress deliveries
Communicated customer complaints, requests and feedback to company management for swift resolution
Fostered positive working relationships with customers by responding to questions and concerns
Safely loaded and unloaded [Number] pounds of [Type] and [Type] hazardous material without incident
Recorded each delivery using proper paperwork before leaving warehouse
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
Boosted revenues by upselling and cross-selling products to new and established customers
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
Contacted customers prior to delivery to confirm and coordinate delivery times
Completed on-time deliveries by choosing best and most efficient routes
Loaded truck and properly secured items to prevent damage for over [Number] deliveries
Loaded and secured items in trucks to avoid damage to parcels during delivery
Reported any issues found with delivery truck to next shift driver and shift lead
Maintained clean and orderly appearance while on shift
Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
Drove company truck for local and intra-state pick-ups and deliveries
Completed all necessary paperwork using neat and legible handwriting
Reported any suspected mechanical issues as quickly as possible
Communicated regularly with [Job title] for delivery route details and changes
Interpreted maps and followed written and verbal directions
Safely operated heavy lifting equipment such as fork trucks and cranes
Tracked delivery information, mileage and fuel use while on shift
Handled customer concerns and issues effectively by [Action]
Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by [Number]%
Verified load against delivery ticket before beginning every shift
Navigated [Number] miles every [Timeframe] in [Type] vehicle to deliver [Product or Service] to customers
Safely loaded items into delivery vehicle to minimize damage while in transit
Reported customer questions, issues and complaints to management
Interacted with customers to determine needs and opportunities for additional sales
Logistics Associate, 01/2016 - 11/2016 O'reilly Auto Parts – Bloomfield, CT,
Loaded, unloaded and moved material to and from storage and production areas
Worked with [Type] customers to understand needs and provide [Type] service
Transported [Product or Service] to customer locations [Timeframe]
Assisted [Job Title] with [Task] and [Task] responsibilities
Learned how to complete [Task] and [Task] with minimal supervision, contributing to successful [Result]
Supported needs of [Job title]s with skill and efficiency
Followed all policies, regulations, dress codes and schedules
Forklift Operator, 03/2010 - 11/2015 Titan Wheel – City, STATE,
Used strapping and bracing techniques combined with proper balancing to prevent load shifting
Communicated with floor managers to determine merchandise placement
Located proper slots on storage racks and set pallets in place with forklift
Transported inventory items to appropriate locations
Cleaned warehouse areas to maintain safety and efficiency
Operated all loaders, [Type] and [Type] equipment safely and efficiently to prevent damage to items and avoid injuries
Checked items against documentation for accuracy
Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions
Received cargo by lifting and moving it using hand trucks and pallet jacks
Placed overstocked items in temporary storage
Operated [Number] to [Number]-pound forklifts to transport materials and equipment
Transported goods between warehouse locations according to shipment and storage needs
Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique]
Ensured forklifts were operational through performance of preventative maintenance and effective troubleshooting of malfunctions
Reported damage to racks, faulty equipment and other safety hazards to [Job Title] for remediation
Maneuvered swivel-hooks, hoists and elevating platforms to move materials
Organized inventory to ensure efficient location of merchandise
Worked in team environment to maintain high levels of productivity
Inspected items for damage and performed temperature and quality checks
Unloaded and stacked materials by raising and lowering lifting devices
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, [Type] and [Type]
Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor
Operated equipment while observing standard safety procedures
Handled multiple tasks simultaneously to maximize work efficiency
Coordinated with other lift truck drivers and production personnel to process orders efficiently
Education
High School Diploma: General Studies, Expected in 1997 - Hannibal Sr. High School - Hannibal, MO GPA:
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