Jessica Claire
  • , San Francisco, CA
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Auction Assistance, 05/2019 - Current
Epic Verona, WI,
  • Loaded, unloaded and moved material to and from storage and production areas
  • Monitored social media and online sources for industry trends
  • Completed clerical tasks such as filing, copying and distributing mail
Delivery Driver, 04/2017 - 09/2018
Office Depot Gadsden, AL,
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Accurately recorded delivery, payment and route information using [Software]
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Kept detailed records of sales, payments and completed or in-progress deliveries
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Fostered positive working relationships with customers by responding to questions and concerns
  • Safely loaded and unloaded [Number] pounds of [Type] and [Type] hazardous material without incident
  • Recorded each delivery using proper paperwork before leaving warehouse
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
  • Boosted revenues by upselling and cross-selling products to new and established customers
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Completed on-time deliveries by choosing best and most efficient routes
  • Loaded truck and properly secured items to prevent damage for over [Number] deliveries
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Reported any issues found with delivery truck to next shift driver and shift lead
  • Maintained clean and orderly appearance while on shift
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
  • Drove company truck for local and intra-state pick-ups and deliveries
  • Completed all necessary paperwork using neat and legible handwriting
  • Reported any suspected mechanical issues as quickly as possible
  • Communicated regularly with [Job title] for delivery route details and changes
  • Interpreted maps and followed written and verbal directions
  • Safely operated heavy lifting equipment such as fork trucks and cranes
  • Tracked delivery information, mileage and fuel use while on shift
  • Handled customer concerns and issues effectively by [Action]
  • Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by [Number]%
  • Verified load against delivery ticket before beginning every shift
  • Navigated [Number] miles every [Timeframe] in [Type] vehicle to deliver [Product or Service] to customers
  • Safely loaded items into delivery vehicle to minimize damage while in transit
  • Reported customer questions, issues and complaints to management
  • Interacted with customers to determine needs and opportunities for additional sales
Logistics Associate, 01/2016 - 11/2016
O'reilly Auto Parts Bloomfield, CT,
  • Loaded, unloaded and moved material to and from storage and production areas
  • Worked with [Type] customers to understand needs and provide [Type] service
  • Transported [Product or Service] to customer locations [Timeframe]
  • Assisted [Job Title] with [Task] and [Task] responsibilities
  • Learned how to complete [Task] and [Task] with minimal supervision, contributing to successful [Result]
  • Supported needs of [Job title]s with skill and efficiency
  • Followed all policies, regulations, dress codes and schedules
Forklift Operator, 03/2010 - 11/2015
Titan Wheel City, STATE,
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting
  • Communicated with floor managers to determine merchandise placement
  • Located proper slots on storage racks and set pallets in place with forklift
  • Transported inventory items to appropriate locations
  • Cleaned warehouse areas to maintain safety and efficiency
  • Operated all loaders, [Type] and [Type] equipment safely and efficiently to prevent damage to items and avoid injuries
  • Checked items against documentation for accuracy
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions
  • Received cargo by lifting and moving it using hand trucks and pallet jacks
  • Placed overstocked items in temporary storage
  • Operated [Number] to [Number]-pound forklifts to transport materials and equipment
  • Transported goods between warehouse locations according to shipment and storage needs
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique]
  • Ensured forklifts were operational through performance of preventative maintenance and effective troubleshooting of malfunctions
  • Reported damage to racks, faulty equipment and other safety hazards to [Job Title] for remediation
  • Maneuvered swivel-hooks, hoists and elevating platforms to move materials
  • Organized inventory to ensure efficient location of merchandise
  • Worked in team environment to maintain high levels of productivity
  • Inspected items for damage and performed temperature and quality checks
  • Unloaded and stacked materials by raising and lowering lifting devices
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, [Type] and [Type]
  • Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor
  • Operated equipment while observing standard safety procedures
  • Handled multiple tasks simultaneously to maximize work efficiency
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently
High School Diploma: General Studies, Expected in 1997
Hannibal Sr. High School - Hannibal, MO

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School Attended

  • Hannibal Sr. High School

Job Titles Held:

  • Auction Assistance
  • Delivery Driver
  • Logistics Associate
  • Forklift Operator


  • High School Diploma

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