Highly detail oriented individual with a background concentrated in customer service, and also including finance, operations, relationship management, project management and loss prevention that just relocated to Savannah, GA.
January 2010 to January 2015Loss Prevention - The Container Store
Conduct professional surveillance on the sales floor to deter external loss, while establishing effective connections with a variety of customers to transition them to salespeople.
Partner with the sales floor leader to ensure that the resources of the store are serving our customers best.
Coach, motivate and inspire new employees to produce enthusiastic and productive behavior, with the goal of providing exceptional customer service and to meet and exceed the company's goals and objectives of excellent customer service.
Constantly looking for areas of concern in regards to losses and communicating them to the loss prevention team and coming up with safe resolutions to implement.
Provide excellent customer service to customers to maintain The Container Store brand of exceptional customer service.
Causing interactions with customers to increase conversion of traffic in store to actual purchases.
Ambassador of TCS's Scan and Deliver service, having the highest amounts of any employee.
Trained in inventory management to insure losses/shrink remain at a minimum.
Co-Trainer for new employees for their loss prevention segment of new hire training.
Conduct internal and external investigations of theft leading to recoveries and apprehensions.
Partner with law enforcement offices to assist in the prosecution of external cases.
Responsible to ensure safe working conditions for the store, along with the loss prevention team.
Prepare detailed internal investigations utilizing exception reports, surveillance and tips, recovering thousands of dollars of product.
Assistant Vice President/Relationship Manager January 2000 to January 2007JP Morgan Chase
Managed a portfolio of 15 top tier platinum corporate clients.
Responsible for maintaining 100% client satisfaction while supporting their daily cash management needs.
Developed and implemented various proactive actions/programs to insure and maintain client satisfaction.
Managed all product implementations including new services and modifications to existing ones, while monitoring the portfolio and seeking new revenue opportunities, having over 40 sales referrals a year, which generated over $1 million in revenue.
Project manager for all my clients in the delivery of Treasury Service products.
Marketed our products to existing customers and was part of the team marketing our products to potential clients.
Point person for new implementations, coordinating and managing all internal resources to deliver the solutions as quickly and efficiently as possible and utilized all internal and external resources to insure prompt problem resolution when issues arose.
Worked closely with counterparts across the globe to implement our global products and solutions.
Preparing and delivering proposals to my clients and reviewing and approving all documentation submitted by my clients.
Insured all department wide initiatives were efficiently and effectively completed.
Key player in recovering lost revenue totaling over $1 million.
Was responsible for researching, compiling and delivering various presentations and reports on all my clients to all levels.
Leadership Morgan Chase" Table facilitator and trainer for JP Morgan Chase Client Services.
Member of the JP Morgan Chase Treasury Services Diversity Council.
Assistant Manager, Finance Department January 1999 to January 2000Kobe Steel USA
Solely responsible for group financing and cash management services for all 19 Kobe Steel subsidiaries based in the USA Managed a team of three for the company's Bankers Acceptance financing.
Trained our subsidiaries and acted as liaison between our lead banks and them for troubleshooting on banking issues.
Developed various reports and plans, presenting them to management both here in the U.S.
Ran and maintained the cash management needs and made all finance decisions for the five NY based subsidiaries.
Light forecasting and project management.
Associate Officer January 1987 to January 1999
Various positions beginning with customer service and ending as the short-term money market trader.
Responsible for all financial aspects of the bank's treasury operations, including monthly, quarterly and annual fiscal audits.
Researched, initiated, developed and maintained relationships with investors to cover and trade the overnight funding.
Key player in closing and integrating into the NY office, all responsibilities of our U.S.
branches outside of the NY head office during the economic crisis in Japan.
Forecasting, planning and analyzing bank and investor data and speculating on the market.
Tracked and composed statistical and financial reports to provide presentations to management.
Funded a daily short position of up to $3 billion through the market and direct investments and assisted the various other departments in the bank for funding, loans and investments for the bank's corporate clients.
BS : FinanceAdelphi University － GARDEN CITY, NYGPA: Magna Cum Laude GPA: 3.8Finance Magna Cum Laude GPA: 3.8 Completed while working full time)
Fluent in Italian
Basic and conversational Spanish