Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Professional Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Skills
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Work History
Assistant Store ManagerLiberty Communications Of Puerto Rico Llc – San Juan , PR
Rural Carrier Associate, 07/2019 to Current
Fedex Cross Border – Fairfield , CA
Fedex Cross Border – Fairfield , CA
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Helped customers by carrying oversized parcels inside residences.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
Wardrobe Consultant, 05/2016 to 07/2019
Liberty Communications Of Puerto Rico Llc – Panama , NY
Liberty Communications Of Puerto Rico Llc – Panama , NY
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Delivered prompt, friendly service to all customers in Men's clothing and rental store.
- Helped customers select attractive, figure-flattering items.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Created stunning displays to capture customer attention. and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assistant Store Manager, 06/2005 to 05/2016
Men's Wearhouse – City , STATE
Men's Wearhouse – City , STATE
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Monitored security and handled incidents calmly.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Answered questions about store policies and concerns to support positive customer experiences.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or exceeded monthly sales goals as team leader by up to 50%. Receiving service awards for reaching over $500,000 in sales each year for 10 years in a row.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained and managed associates in customer service and sales techniques.
- Coached team on effective upselling and cross-selling methods.
Education
High School DiplomaIndependence High School - City, State
- Graduated with 3.5 GPA
- Coursework in Advanced English, Science, Math and Business
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Resume Overview
School Attended
- Independence High School
Job Titles Held:
- Assistant Store Manager
- Rural Carrier Associate
- Wardrobe Consultant
Degrees
- High School Diploma
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