Assistant Manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Skills
Sales
Product and Service Sales
Point of Sale Knowledge
Exceptional Customer Service
Sales trends
Cash Handling
Shipment processing
Cash register operation
Social perceptiveness
Merchandising understanding
Professional demeanor
Contract preparation
Upselling
Relationship building
Multi-tasking strength
Sales training
Point of sale operation
Problem-solving skills
Sales expertise
Product promotions
Client Service
Merchandising Knowledge
Work History
Assistant Manager, 01/2021 - Current First Fidelity Bank – Nichols Hills, OK,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Increased sales by driving operational efficiencies and building excellent customer rapport.
CSA, 11/2018 - 01/2021 Exela Technologies Inc. – Saint Louis, MO,
Informed customers about special promotions and provided detailed information for various products.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Resolved concerns with products or services to help with retention and drive sales.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Energized and motivated in performing sales floor activities including merchandising and selling.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Demonstrated items to customers and created customer awareness, interest and sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Developed and actualized customer service initiatives to decrease wait times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Boosted sales revenue by skillfully promoting diverse service options.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Regularly exceeded daily sales and product add-on quotas.
Provided information regarding charge accounts and loyalty programs.
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