Knowledgeable Assistant Community Manager who approaches the job with tenacity, enthusiasm, creativity and professionalism. Accurate
financial record keeping targeted marketing and a higher than average occupancy rate.
Assistant Community Manager01/2016 to CurrentBroadway KnollsHolbrook, New York
Maintain an excellent customer service relationship by adhering to the Gables 10 Pledges of Customer Service.
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
Ensure leasing staff develops similar knowledge Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy.
Effectively show, lease and move in prospective residents
Reviews and updates unit availability daily to ensure accuracy and provides a unit availability list to the leasing staff.
Adhere to the Gables Standard Operating Procedures
Contributes to achieving the financial goals of the community through assisting in the development, preparation and administration of the capital and operating budgets for the community
Receives and collects all rent and cash receipts in accordance with company standards
Provides clerical and phone support
Maintains all residents files, ensuring completeness and accuracy of all paperwork and documentation
Reviews, and approves Statements of Deposit Accounts, ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as stated on the Move Out Inspection Report, and company standards
Maintains a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in to ensure compliance with established standards.
Prepares and delivers all legal and formal notices, including but not limited to late notices, change in term notices, and notices of violation of community Standards and Regulations, in accordance state law and company standards
Demonstrates the ability to resolve resident complaints and directs pertinent issues and matters to the.
01/2009 to CurrentBroadway Knolls Leasing Professional / Social Media AmbassadorHolbrook, New York
Sales Mattress Professional01/2008 to 01/2009Sleepy's, The MattressBethpage, NY
Provide outstanding customer service to all Sleepy's customers by demonstrating advanced product knowledge and building quality customer relationships that result in increased sales and repeat business Demonstrate sales leadership while playing an active role on the selling floor, while driving sales and profit performance through recruiting, managing, developing, and retaining a quality staff that is customer focused Implement and review company policies with customers Open and close showrooms while ensuring quality, consistency and compliance with company guidelines Oversee daily operations; including sales improvement and cash management of daily deposits.
Administrative Assistant01/2005 to 01/2007Smith BrosMedford, NY
Provide outstanding administrative support, including correspondences, legal documents, communications and policy compliance, and problem resolution Approach tasks proactively, looking beyond immediate concerns; handle many assignments concurrently; and maintain the highest level of confidentiality Answer and screen a high volume of incoming calls and in-person inquiries from clients and colleagues, treating each person with respect and provide information and referrals as needed Heavy calendar management, coordination of meetings and travel arrangements Maintain files and security of confidential information such as financial, legal, salary and human resource information of a sensitive nature Prioritize and delegate tasks, provide motivation and direction to create a positive work environment and ensured accurate, on- time completion Assist the Owner on numerous occasions; phone calls, faxes, word processing, filing, rolodex, errands, bindings, etc.
Commended by management for consistently meeting and exceeding all departmental expectations Willingly accept work outside normal scope or responsibility Order/Control office supplies Aid in the creation of marketing materials such as brochures, flyers and slide shows Maintain specific reports Assist in analyzing market trends Provide leadership and training for departmental and manufacturing personnel.
Assistant Manager / Owner01/2002 to 01/2007Eternal SunMiddle Island, NY
Contribute to the success of the salon by providing friendly, professional, efficient and phenomenal customer service to our 2 customers Communicate any information regarding product, policies, training, sales techniques and company promotions to salon employees Supervise and coordinate the activities of salon employees to ensure friendly, professional, efficient and courteous service is provided to customers in a clean, well-maintained salon environment Provide guidance and motivation to employees to achieve peak productivity and performance Implement and review store policies and procedures while setting sales goals and training new hires Complete opening and closing cash handling procedures, to include, creating and verifying pre-determined banks and depositing excess money in safe at the end of each shift.
Gables Foundations 2009-Current
Sexual Harassment and other prevention courses including Fair Housing2014Institute for Integrative Nutrition NYUNew York, New York
Certified Holistic Health coachSuffolk Community CollegeSelden, NY
degree: Business Administration2008Sleepys UniversityFarmingdale, NYBusiness Administration
Leasing agent of the year 2014
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