-Volunteer experience, concession stand for gateway High-School. handling money.
-Construction, 4 years experience. Extensive background in dry-wall and sheet-rock.
-Retail, Skilled truck associate with experience in the retail industry. Familiar with retail systems. -Logistics team member with over 1 year experience. Areas of expertise include, stocking merchandise on the store floor, back stocking merchandise, unloading trucks, giving great costumer service and presentation. -Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. -Reliable and friendly, quickly learns and masters new concepts and skills. -Passionate about helping customers and creating a satisfying shopping experience. -Experience in planigram design and staging. -Develops effective displays that visually enhance a variety of retail products to increase sales. -
Target/Assets Protection, Surveillance expert highly skilled in responding to emergency situations and providing crisis intervention. -Focused on safety and security management, as well as asset recovery. -Skilled in problem solving and conflict resolution. Security Guard equipped with excellent communication skills who consistently maintains detailed logs of important events. -Focused Security Guard capable of acting quickly during crisis events and emergencies. -Security Guard who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions. -Security Guard with strong leadership skills desiring a position in safety and security management in a team- oriented environment. -Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.
Power and hand tools
Safety procedures knowledge
Effective at multi-tasking
Valid Colorado driver's license
Possesses a reliable vehicle
Capable of heavy lifting
Dependable and reliable
Excellent communication skills
Skilled in call center operations
Multi-line phone operation proficiency
Adheres to customer service procedures
Extensive history with predictive dialers
Verbal communication skills
Assets Protection, 05/2013 to 05/2014 TARGET – Aurora, CO
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Responded quickly to medical emergencies.
Reported incidents, accidents and medical emergencies to law enforcement.
Answered alarms and investigated disturbances.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Answered calls and complaints involving fire, theft, accident and hazard reports.
Continuously monitored security cameras.
Logistics, 04/2012 to 05/2013 TARGET – Aurora, CO
Described merchandise and explain operation of merchandise to customers.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Facilitated monthly and quarterly physical inventory counts.
Replenished floor stock and processed shipments to ensure product availability for customers.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Assisted in gathering and moving materials and equipment for the assigned displays.
assistant, 01/2012 to 09/2014 apex spray and drywall
Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Applied caulk, sealants and other agents to installed surfaces.
Completed tear-down of existing structures and prepared for new construction.
Cleared drains and downspouts and cleaned gutters.
Prepared and cleaned construction sites by removing debris.
Loaded and unloaded building materials used for construction.
Set ladders, scaffolds and hoists in place for taking supplies to roofs.
Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
technical support team and emergency dispatch operator, 07/2014 to Current Tyco integrated security – 14200 east exposition avenue, aurora, co
Managed call flow and responded to technical support needs of customers.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved problems with malfunctioning products.
Answered over 100 incoming calls from national and small business customers a day.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
Acted professionally and patiently when addressing negative customer feedback.
High School Diploma: 2012 Gateway High School - Aurora, CO
-Emergency Dispatch Operator. (EDO) completed in 2014