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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Professional Profile

Resourceful and creative community service professional. Talented at achieving results, establishing structure and leading an organized charge at growth. Effective at communicating honesty and strength, under control.

Education and Training
Walden University Minneapolis, MN Expected in 07/2023 Bachelor of Science : Criminal Justice-Corrections & Human Services - GPA :

Credentialed as a Behavioral Health Technician.

Pima Community College Tucson, AZ Expected in 2012 : Social Services - GPA :

In process.

  • Completed continuing education in Social Services.
Recovery Support Specialist (RSS) Institute Tucson, AZ Expected in 2009 CRSS : Behavioral and Mental Health Training - GPA :

Effectively navigated the course work and group activities. Participated directly in the retention and application of this specialized information towards my employment with CPIH as a Criminal Justice Peer Mentor.

Fred G. Acosta Job Corps Tucson, AZ Expected in 2001 GED : General Studies - GPA : GED Attainment and Graduation.  Maintained a high level of academic achievement and tested into the 275 Club.
Core Qualifications
  • Loyalty, Honesty, Strong Communicator
  • Fast Learner, Detail-Oriented
  • Public Speaker, Community Collaborator, Effective Leader, CIT Trainer
  • Strong commitment to following through
  • Critical Thinker
  • Computer Literate
  • Achiever, Problem Solver
  • Trained in Crisis De-Escalation
Professional Experience
The Clevelander Hotel - Outreach & Engagement Specialist
North Bay Village, FL, 11/2021 - Current
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our members and services.
  • Promoted to this Outreach & Engagement Specialist position, reaching the community and engaging with our enrolled CPIH members to determine need and desired engagement.
  • Applied concise time-management to meet deadlines.
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments and on community outings.
Community Partners Integrated Healthcare - Assertive Community Treatment (ACT) PA
City, STATE, 05/2018 - 11/2021
  • Promoted to Program Assistant position, achieving increased responsibility and daily tasks. Responsible for the coordinating and scheduling of BHMP, PCP and specialty appts, answering our ACT Team main line, triaging crisis calls, coordinating the right service to the proper need, scanning, faxing, documenting daily encounters from ACT Team and various behavioral and medical providers, collaborating with stakeholders as needed. Front desk duties include calling Cenpatico Transportation services and relaying timely information to our enrolled members.
  • Responsible for extensive case management services including extensive coordination with Team Lead to schedule daily tasks for ACT Team Staff, managing and updating a daily schedule, several databases and data tracking.
Community Partners Integrated Healthcare - ACT Team Peer Support Specialist (PSS)
City, STATE, 10/2015 - 05/2018
  • Achieved lower system cost and decreased repeat hospitalization by providing extensive case management, peer support, de-escalation/prevention and transportation services. Participated in Adult Recovery Team (ART) meetings, discharge planning meetings and coordination within the Criminal Justice System. Responsible for providing coordination of care to local hospitals and Level 2 facilities regarding our Member's treatment services. Provided continuity of care with Member's living in residential settings and while incarcerated.
  • Created and implemented a Food Closet for our ACT Members called Closet 53. Oversaw the daily Closet 53 operations for over a year.  Designed and created a unique pamphlet to assist our Member's access the community's resources in order to increase community resource utilization.
  • Combined Behavioral Health Care Coordination and Medical Health Care collaboration in advocating for appropriate Integrated Care for our Members.  Learned to utilize our Electronic Health Record (EHR) program, Next Gen, to upload and document daily encounters.  Also navigated and helped to facilitate the transfer of information from our EHR System TREAT to Next Gen.
Community Partners Integrated Healthcare - Criminal Justice Peer Support Specialist (DTAP)
City, STATE, 10/2013 - 10/2015
  • Assisted and worked together with the Drug Treatment Alternative to Prison (DTAP) Members, in helping the participants obtain birth certificates, state ID's, clothes, groceries, appropriate dental hygiene, social security cards, monthly bus passes, eye glasses and providing encouragement. DTAP Court is a Specialty Court in Pima County encouraging an alternative to Prison through a specialized Probation and Treatment Team.
  • Responsible for maintaining a data entry spreadsheet, writing progress notes and updating our EHR System (TREAT) with service plans, crisis plans, mental health assessments and releases of information (ROI's). Managed a roster of about 15 participants within the confines of the budget we had to work with.
  • Operated in direct service with our Members and was available to our DTAP participants in providing positive redirection, built upon individual strengths and modeled appropriate social interaction skills. Communicated through phone calls and visits to ensure continuity of care both in and out of custody. Provided hope to our participants by sharing my own recovery journey, congratulating individual successes and building rapport.
Cafe 54 - Criminal Justice Peer Mentor
City, STATE, 04/2008 - 10/2013


  • Assisted defendants and probationers participating in Superior Court's Mental Health Court to understand the requirements and procedures of Mental Health Court.  I provided education, support, and guidance to help defendants understand and navigate within the criminal justice and behavioral health systems.  I participated in the weekly Mental Health Court Team compliance meetings to assess participants' progress and identify what is needed to help them be successful in their probation and recovery.
  • I facilitated 4 different support and life skills groups, weekly, including a support group in the Pima County Adult Detention Center for over 5 years, equaling over 3,000 peer support groups completed in the community in 7 years.  
  • I was responsible for working with both the County Attorney's Office and the Public Defender's Office to relay information as to provide coordination of care, while fulfilling HIPPA's privacy regulations.  Collaborating with other Government agencies, coordinating services and assisted in developing community programs.
  • I was credited for paving a path and leading the way for other Peer Support Specialists with criminal backgrounds, to enter the Pima County Adult Detention Center to provide peer support, case management and coordination services to inmates.  Interacted effectively with our Community Agencies and Stakeholders through timely communication and transparency. 
Company Name - Prep Cook
City, State, 09/2007 - 04/2008
  • Responsible for the preparation of various food items and cleanliness of the restaurant.  Also assisted with Cafe 54 restaurant catering service.  Functioned as a Crew Leader while working at a Cafe 54 sister restaurant in the Tucson Botanical Gardens.  I learned to be punctual and courteous.  Café 54 and Our Place Clubhouse are together an employment rehabilitation agency for adults, providing extensive and useful job training experience.
Public Speaking Experience
  • National Documentary with the Pima County Sheriff's Office: 2018
  • (10) CIT Presentations: (beginning in 2010) Most recent: 2018
  • Tribal Community Wellness and Awareness Conf: 2018
  • Step Up AZ: Davids Hope Summit: Panel Presentation: 2018
  • (2) NAMI: Family to Family Class Presentations: 2018
  • (2) Arizona State Prison: Manzanita Unit Recovery Classes: 2018
  • Guest Speaker at the University of Phoenix: 2016 
  • Celebrate Recovery Presentation: 2016
  • Second Chance Public Speaking Event: 2015
  • Follow up News Story: Second Chance Event: 2015
  • Recipient of Diane Lynn Anderson Award: 2014 (Criminal Justice Team)
  • (1) Youth Mental Health First Aid Training as a Certified Trainer: 2014
  • (4) 911 Dispatcher's Training Presentations: 2013
  • "Collaborating for Today" Panel Presentation on Re-Entry: 2011
  • Recipient of GAINS Center Impact Award: 2010 (Criminal Justice Team)
  • GAINS Center Conference Presentation: 2010
  • National Association of Peer Specialists (NAPS) Presentation: 2009
  • (2) Guest Speaker Presentations for RSS Training Institute: 2009
  • TV Interview with Access Tucson: 2008
  • Pima County Sheriff's Correction's Officer Training: 2008
  • Forensic Task Force Panel (Including a Superior Court Judge): 2008
  • Guest Speaker for University Class on Psychiatric Rehabilitation: 2004
Achievements

I was beyond honored to receive the 2015 40 Under 40 Award from the Tucson Hispanic Chamber of Commerce and the Arizona Daily Star. An award recognizing people for their leadership, achievement and commitment to the Tucson community. I was nominated for my work as a BHT and my local outreach program called Socks 2 Serve.

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Resume Overview

School Attended

  • Walden University
  • Pima Community College
  • Recovery Support Specialist (RSS) Institute
  • Fred G. Acosta Job Corps

Job Titles Held:

  • Outreach & Engagement Specialist
  • Assertive Community Treatment (ACT) PA
  • ACT Team Peer Support Specialist (PSS)
  • Criminal Justice Peer Support Specialist (DTAP)
  • Criminal Justice Peer Mentor
  • Prep Cook

Degrees

  • Bachelor of Science
  • CRSS
  • GED

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