Asm Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing 8 years of strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Driven for success and doing my best!

  • Customer service
  • Team management
  • Administrative support
  • Team building
  • Inventory management
  • Planning and coordination
  • Communications
  • Process improvement
  • Problem resolution
  • Staff development
  • Issue and conflict resolution
  • Liquor regulations and compliance
  • POS systems
  • Cash drawer balancing
  • Merchandise restocking
  • Cash management
  • Loss prevention
  • Security monitoring
  • Quality control
  • Safe food handling
  • Store opening and closing procedures
  • Shift checklists
  • Team-oriented
  • Outstanding communication skills
  • Reliable
  • Accurate cash handling
  • Leadership reports
08/2018 to 05/2019 ASM Rural King | Monaca, PA,

Created agendas and communication materials for team meetings.

  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Keep records required by government agencies regarding sanitation and food subsidies.
  • Investigate and resolve complaints from customers.
  • Schedule staff hours and assign duties.
  • Review work procedures and operational problems to determine ways to improve service, performance and safety.
  • Securing company assets with proper cash handling and deposits.
  • Stocking truck orders and maintaining a clean and safe environment for customer and employees.
  • Planograms and promotions.
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Customer care and enforcing policies.
01/2015 to 08/2018 Department Manager The Mitre Corporation | Honolulu, HI,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Followed all safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team, including cash management.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Worked closely with sales associates to complete tasks.
  • Delegated work to staff, setting priorities and goals.
  • Coached, trained and mentored new team members and manager trainees.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Handled [Pre] shift overstock, restocking and inventory control.
  • Investigate and resolve complaints regarding food quality,service, or accommodations.
  • Monitor food preparation methods, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner.
03/2012 to 01/2015 Assistant Manager The Buckle | Mesquite, TX,
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for [32]-member team.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project future demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Evaluated employee performance and developed improvement plans.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Education and Training
Expected in 04/1997 GED | Favor Alt., Guthrie, OK GPA:

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Resume Overview

School Attended
  • Favor Alt.
Job Titles Held:
  • ASM
  • Department Manager
  • Assistant Manager
  • GED

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