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Appointment Scheduler Resume Example

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APPOINTMENT SCHEDULER
Career Overview
To obtain a position as a clerical worker, where I can maximize my organizational skills in a challenging environment, thus achieving a high degree of work efficiency. Understanding of confidentiality laws and regulations.
Core Strengths
  • MS Office, medical data programs, and spreadsheets.
  • Understanding of insurance policies and coverage.
  • Great mathematics skills needed to perform basic transactions.
  • Capable of multitasking and remaining organized in all aspects of work
  • Friendly and personable nature with patients, visitors, and all medical staff and personnel.
Work Experience
05/2016 to Current
Appointment Scheduler Elead 1 － Valdosta, GA
  • Answered, screened and directed inbound phone calls.
  • Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
  • Performed general secretarial duties, including - meeting scheduling, appointment set up, faxing and mailing.
  • Took verbal and written messages and transmitted them to exact person/destination.
  • Received and sorted email and electronic deliveries.
  • Maintained meeting diary - manually or electronically, as required.
  • Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
  • Handled general requests for information and data.
  • Interacted well with the public.
  • Handled delicate situations, such as - customer requests, special needs and complaints.
  • Performed basic customer service functions.
  • Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.
  • Maintained a neat, tidy and pleasant appearance of the reception area.
  • Called and emailed prospects about the dealership vehicle of interest and inventory.
  • Complete initial contact for the sales manager in regards to the vehicle of interest.
  • Assist the sales manager with any and all requested information.
  • Discussed products and services with prospective customers.
  • Scheduled appointments for prospective customers.
  • Generated repeat business from existing customers maintained customer data-base.
  • Upbeat courteous, customer service oriented and highly persuasive.
  • Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments.
  • Demonstrated telephone etiquette along with proven listening skills and strong attention to detail.
11/2012 to 04/2015
Front Desk Receptionist/Office Assistant/ Customer Service Representative Metro One Loss Security － Lake Park, GA.
  • Hand out employee applications.
  • Arrange appointments.
  • Validate parking tickets.
  • Give visitors badges and direct them to where they can sign in.
  • Issue parking passes.
  • Strong interpersonal and communication skills.
  • Can-do attitude and ability to think outside the box.
  • High attention to detail.
  • Able to stand for extended periods of time.
  • Avid understanding of front desk operations.
  • Good time management skills.
  • Excellent telephone etiquette.
  • In depth knowledge of administrative and clerical protocols.
  • Knowledge of customer services practices.
  • Monitor associates and authorize personal into the security database systems.
  • Running daily reports, and filing away daily equipment checklist and production paperwork, sign visitors and third party.
  • Vendors and employees in and out of facility.
  • Proper storage of safety reports, screening phone calls, constructing payroll, filing, and making adjustments to employee weekly schedules.
  • Distribution Operations, Standards and Procedures Compliance.
  • Quality Assurance, Vendor and Staff Relations, and Inventory Associate.
03/2011 to 11/2012
Front Desk Receptionist/ Office Assistant/ Customer Service Representative US Security Associates － Lake Park, GA.
  • Monitor associates and authorize personal into the security database systems.
  • Running daily reports, and filing away daily equipment checklist and production paperwork, sign visitors and third parties.
  • Vendors and employees in and out of facility.
  • Proper storage of safety reports, screening phone calls, constructing payroll, filing, and making adjustments to employee weekly schedules.
  • Distribution Operations, Standards and Procedures Compliance.
  • Quality Assurance, Vendor and Staff Relations, and Inventory Associate.
  • Highly skilled in greeting visitors and directing them to the right person or section.
  • Well-versed in managing guests book and issuing security passes.
  • Hands-on experience in giving information to visitors and answering their questions.
  • Proven record of answering/forwarding calls and taking messages.
  • Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized.
  • Answering and transferring phone calls.
  • Trained newly hired employees on front office procedures, employee security database systems, and important security measures in case of emergencies.
  • Demonstrated ability to deal with phone and email inquiries.
  • Able to maintain an organized reception area.
  • Comprehensive knowledge of organizing reading material in the waiting area.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
  • Hear and resolve complaints from customers and public.
  • File and maintain electronic records.
01/2008 to 03/2011
Ophthalmic Assistant/Receptionist/ Customer Service Representative Val Optics Optical Shop － Valdosta, GA.
  • The receptionist/ophthalmic assistant is responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment.
  • Responsible for patient yearly exam reminders and appointments scheduling, up keep of patient records and information.
  • Responsible for keeping the reception area clean and organized.
  • Assist with the completion of new patients registration and update existing patient demographics by collecting detailed patient information including personal and financial information.
  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
  • When scheduling appointment, carefully screens patients for new address, new patient visit.
  • Update registration and informs patient of adequate information that must be presented at time of visit.
  • Practice confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
  • Payments received for services rendered from ophthalmic team and physician on site.
  • Help customers select and be fitted for eye-wear and contact lenses.
  • Verification of insurance and co-payments for patients and clients.
  • Performing eye pressure checks, assist in any other clerical or administrative duties as needed.
  • Maintaining supplies of eyeglass frames and contact lenses.
  • Assisting with frame selection, pre-testing patient vision, teaching contact lens care and use, adjusting and repairing glasses, and authorizing insurance/billing.
Educational Background
05/12/18
Certified Patient Care Assistant 05/27/07: Health Information Management Wiregrass Tech College － Valdosta, Georgia Health Information Management
Professional Affiliations
Employee of the Year with Metro One Loss Security *5-time Employee of the month with U.S. Security
Skills
administrative, administrative duties, administrative functions, administrative support, attention to detail, Avid, balance sheets, basic, billing, book, brochures, calculators, clerical, interpersonal and communication, copying, clients, customer services, customer service, data entry, data-base, database, directing, email, fast, faxing, filing, financial, frame, front office, general office duties, insurance, Inventory, letters, lighting, listening, logging, mailing, managing, mathematics, MS Office, office, multitasking, neat, office equipment, organizing, Patient Care, patient flow, payroll, personnel, persuasive, policies, problem solving skills, proofreading, protected health information, protocols, Quality Assurance, reading, receptionist, reception, repairing, safety, sales manager, scheduling, secretarial, spreadsheets, taking messages, teaching, team player, telephone etiquette, answering phones, phone, time management, vision, word processing, written
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Resume Overview

Companies Worked For:

  • Elead 1
  • Metro One Loss Security
  • US Security Associates
  • Val Optics Optical Shop

School Attended

  • Wiregrass Tech College

Job Titles Held:

  • Appointment Scheduler
  • Front Desk Receptionist/Office Assistant/ Customer Service Representative
  • Front Desk Receptionist/ Office Assistant/ Customer Service Representative
  • Ophthalmic Assistant/Receptionist/ Customer Service Representative

Degrees

  • Certified Patient Care Assistant 05/27/07 : Health Information Management

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