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Applebee's Resume Example

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APPLEBEE'S
Professional Summary

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in your industry.

I am Ambitious with years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Experienced in over 5 years of experience in the workforce. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

I am an outstanding performer. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • Regulatory Compliance
  • Friendly, great customer service.
  • Very well spoken in the English language.
  • Motivated dedicated to my work
Work History
Applebee's, 01/2020 to 02/2020
Sam Pearsons – Manteca, CA
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved problems, improved operations and provided exceptional client support.
  • Handled calls ,customer inquiries, and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand needs and provide quailty service.
  • Saved $ by implementing cost-saving initiatives that addressed long-standing problems. Tips as well.
  • Led team in delivery of project tasks, resulting in fast and efficient work.
  • Monitored social media and online sources for industry trends.
  • Developed team communications and information for managerial meetings.
  • Increased customer satisfaction by resolving speed of service issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Planned and executed -guest parties by organizing menus, spaces and special requests.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Used clocks to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored dining room and guest flow.
  • Recorded available tables after seating each party.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Informed servers of newly seated parties for speedy service.
  • Helped by greeting them taking drink orders, and seating them
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating and wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Took information about guests' party size, led to seating, offered menus and silverware.
  • Kept detailed payment records throughout shift to complete up to $ of cash and card payments daily.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Coordinated events throughout dinning spaces, including birthdays, sports events, and celebrations, corporate meetings.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms every guest and frequent inspections to keep spotless.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Checked and restocked server areas and organized and got change for front counter.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Casheir, 10/2018 to 10/2018
Dollar Tree – Manteca, CA
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
Diamond Foods Inc., 10/2017 to 10/2017
Balance Staffing – Stockton, CA
  • Safely used equiptment, effectively reducing injuries and burns.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Supervised processes and machinery to prevent overloads and avoid malfunctions.
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Shift Manager, 08/2012 to 06/2017
Taco Bell – Stockton, CA
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Achieved substantial results by using market expertise and business knowledge to make proactive decisions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours and inventory movements.
  • Produced reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Drove remarkable revitalization of operations to bring about exceptional results.
  • Boosted team productivity and efficiency by leveraging top-notch Skills abilities.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Diploma : 06/2010
Sierra High School - Manteca, CA
General Education, 08/2011
Modesto High School - Modesto, CA
General Education, 08/2014
Delta Community College - Stockton, CA
Certifications
  • ServSafe
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Resume Overview

Companies Worked For:

  • Sam Pearsons
  • Dollar Tree
  • Balance Staffing
  • Taco Bell

School Attended

  • Sierra High School
  • Modesto High School
  • Delta Community College

Job Titles Held:

  • Applebee's
  • Casheir
  • Diamond Foods Inc.
  • Shift Manager

Degrees

  • Diploma : 06/2010
    General Education , 08/2011
    General Education , 08/2014

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