Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.
Skills
Community activities
Client documentation
Records management
Compassionate client care
Case management
Behavior redirection
Records maintenance
Case management experience
Proper phone etiquette
Database management
Spreadsheet management
Meal preparation
Housekeeping
Coordination skills
Client satisfaction
Active listening
Experience
Appetizer Passer, 02/2018 to 11/2019 Benchmark Hospitality – College Station, TX,
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed final preparations of dishes and Clairely delivered items to customers.
Inventoried food supplies to determine needs and replenish stations.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Greeted newly seated guests Clairely and efficiently.
Fry Cook, 02/2018 to 11/2019 Superior Plus Energy Services – Usa ● York, PA,
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Operated fryers and grills according to instructions to maintain safety and food quality.
Restocked and rotated food products using first-in, first-out method.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Set up station according to standard operating procedures with ample backup product to complete shift.
Marinated food items according to corporate-provided instructions and recipes.
Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
Adhered to food safety and HACCP regulations to prevent contamination of food.
Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
Kept stations stocked and ready for use to maximize productivity.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Checked temperatures for food items during cooking, holding and serving.
Delivery Driver, 06/2016 to 07/2018 Domino's Pizza – City, STATE,
Handled merchandise in accordance with product handling standards.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Completed daily pre-trip inspection checklist before first delivery.
Delivered rush merchandise on tight schedules to meet customer targets.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Contacted customers prior to delivery to coordinate delivery times.
Notified customers of delays, decreasing calls to support.
Resolved customer complaints and adjusted orders.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Processed payments by accepting cash, checks and credit card payments.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Entered customer orders in [Software] to document sales.
Answered customer questions regarding shipments.
Education and Training
High School Diploma: , Expected in 05/2016 Ozark High School - Ozark, MO GPA:
: , Expected in Penn Foster Career School - Scranton, PA GPA:
Additional Information
References
Trevor Wolgast - (417) 630-1689 - Known for 13 years
Brent Moore - (417) 827-6047 - Known for 5 years
Leah Wolgast - (417) 630-1549 - Known for 13 years
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