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Ambassor Resume Example

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AMBASSOR
Summary
I was excited to see the opening for your company and I would appreciate an opportunity for an interview. My work history includes serving as a sales associate and a fulfillment associate in the retail and warehouse environments. Most recently, I worked as an Ambassador, where my responsibilities included training new associates, handling customer merchandise shipments by flagging damaged merchandise, insuring accurate products & quantity and performing audits on peers' performance during busy periods, and taking leadership of more than 15+ persons. Previously, I worked as sales associate in a very comfortable women shoe wear. In these positions, I demonstrated the ability to build relationships with customers and become the top sales associate in my area. I consistently excelled the performance goal they had set. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a Bachelor of Science in psychology with a minor in Mathematics. Please see the accompanying resume for details of my experience and education.
Highlights

  • DSM-IV knowledge
  • Group behavior and dynamics
  • MS Office Suite expert
  • Passion for social work
  • Crisis Prevention Intervention (CPI) training
  • Natural leader
  • Compassionate
  • Exceptional problem solver
  • Client-focused
  • Results-oriented
  • Computer proficient
  • Quick learner
  • Microsoft Office
  • File/records maintenance
Accomplishments
Documentation
  • Wrote and edited documents to keep staff informed on policies and procedures.
Process Improvement
  • Created new departmental procedures manual.
  • Assessed organizational training needs.
Competitive Analysis
  • Performed competitive analysis to make recommendations for future company growth.
Experience
Ambassor07/2015 to CurrentAmazonPetersburg, VA
  • Monitored multiple databases to keep track of all company inventory. Kyle Matthew Altman Hours Worked: 40 hrs/wk Phone: 888-892-7180 Ambassador Train new associate Take a leadership role with other employees & working with the department leadership team Outbound Pack Problem Solver Solve outbound pack shipment problem.
  • Responsible for completing broken shipments in an effective time to insure customers orders are on time.
  • Helped ensure customer satisfaction Keep regular contact with other associates and leadership team Helped outbound problem solve team by providing an examination of multiple shipments to decrease the number of problem that were occurring during the 2015 peak season.
  • Helped with organizing the shipments in a neat fashion.
Pick Desk Operator06/2014 to 07/2015Emerson EcologicsColonial Heights, VA
  • Ronda Yost - Current Supervisor Hours Worked: 40 hrs/wk Phone: 603-656-9778 Serve as lead assistant to the supervisor.
  • Responsible for reviewing orders periodically to ensure no discrepancies with orders prior to order being wrapping and put on trucks.
  • Help facilitate and implement new ideals from team on how to keep everyone picker at their optimal best and assists in the development of new employees.
  • Organized work in a logical sequence Kept regular contact with personnel inside the team Maintained apropriate inventory levels by inspecting storage areas, reviewing requisitions and revising orders and replenishing a wide variety of supplies thru the use of a automated supply data base, implement quality improvements and supervise and train team members.
Sales Associate05/2011 to 05/2014AerosolesWashington, DC
  • Della Martin- Store Manager Hours Worked: 40 hrs /wk Phone: 703-418-3569 Support sales reps in opening new accounts and upgrading existing service Quickly and effectively solve customer challenges Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Assisted with the acquisition of supplies, services, and equipment.
  • Provided support at all levels of the contracting process from small purchase to large contracts as well as during the administrative phase of the awards Increased customer retention by 19%, from 72% to 91%.
  • Proactive planning led to notable increase in morale in all departments.
  • Created customer satisfaction survey, drastically reducing potential problems.
  • professional development.
Education
Bachelor of Science: Psychology2013Virginia State UniversityPetersburg, VirginiaPsychology and Sociology coursework Early Childhood Education coursework Coursework in Health and Human Services Social Science, Social Welfare and Social Work coursework
Personal Information
When I decided Psychology as my major in college, the reason behind that decision was my family. We went through experiences a lot of family do and don't experience but together we work through them.  I have always had a passion of encouraging positive change, promoting self- management & effective strategies for knowledge and increasing achievement of self-sufficiency goals.  I believe my purpose in life is to give back and I would love to give back to the future, these children are THE FUTURE!
Skills
administrative, great organizational skills, customer satisfaction, customer service, data base, fashion, inspecting, excellent listening skills, leadership, neat, organizing, passionate, Problem Solver, decision maker, motivational, sales,team spirit, Supervisor, creativity, teaching
Additional Information
  • I am confident that I am an energetic individual who can provide counseling and therapeutic mentoring that you are seeking. Feel free to call me at 240-515-8772(cell) to arrange an interview. I appreciate your time and I look forward to learning more about this opportunity!
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Resume Overview

Companies Worked For:

  • Amazon
  • Emerson Ecologics
  • Aerosoles

School Attended

  • Virginia State University

Job Titles Held:

  • Ambassor
  • Pick Desk Operator
  • Sales Associate

Degrees

  • Bachelor of Science : Psychology 2013