Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers how to use company systems, complete forms and obtain desired services.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Investigated and resolved customer inquiries and complaints quickly.
Met all customer call guidelines including service levels, handle time and productivity.
01/2016 to 10/2017
Regional Marketing ManagerNorthmarq Capital – Phoenix, AZ,
Worked with church leaders to understand the church's needs to provide an exceptional directory.
01/2007 to 01/2010
Ohio Valley Division ManagerAshfield Healthcare – Katy, TX,
Supervised efforts of 8 sales representatives covering 3-state area promoting Lodrane 24 (antihistamine) and DexPac (cortosteroid / anti-inflammatory pac) targeting Allergists, Pulmonologists, General Practitioners, and Rheumatologist's.
Screened and hired sales representatives; provided sales training, educated new hires on product knowledge and sales strategies, and evaluated sales presentations.
Built sales team that resulted in:.
Division ranked at top of company in dollar volume, growth, and forecast attainment.
Hired and trained 2009 Summit Award winner-#1 top representative in company for percentage of forecast.
In 2009, OH Valley Division produced 4 of 5 Golden Circle winners (those nominated for Summit Award).
Ohio Valley Division produced 2007 and 2008 Summit Award winners and 3 of 5 Golden Circle winners.
01/1998 to 01/2007
Senior Territory Account Manager / Regional Field TrainerBlue Cross And Blue Shield Of North Carolina – Durham, NC,
Promoted EpiPen auto injector to Allergists, Pediatricians, and General Practitioner healthcare providers and staff in Tennessee territory and then after 3 years in Kentucky / Ohio / West Virginia (Tri-State Area) territory.
Successfully launched Epi-Pen 2-pak, DuoNeb, and AccuNeb.
Added Pulmonologists to target call list.
Charged with continued growth of Epi-Pen.
Quickly performed at top level, winning multiple awards and recognition as top representative nationwide.
Winner of exclusive President's Club Award for top ranked representative company wide of 200+ reps.
(2002).
Recipient of 16 awards-7 "Pacesetter," 8 "Commitment to Quality," and "AccuNeb Product Award"-top sales rep in that product with 385% growth.
Recipient of Area Special Recognition Award for demonstrating initiative and creativity.
Trained 18 new representatives, including 2006 President's Club winner.
Served as Interim Manager for 6 months.
Inducted into Managed Care and Management Training program.
01/1997 to 01/1998
Pharmaceutical Sales RepresentativeRUGBY LABORATORIES – City, STATE,
Hired to sell full line of generic pharmaceuticals throughout state of Kentucky targeting independent pharmacies and to highlight Rugby brand to pharmacists.
Quickly generated 478% budget attainment by third quarter.
Honored with "Salesperson of the Quarter" Award during first year of employment.
01/1988 to 01/1997
Territory ManagerSURGICAL APPLIANCES IND., INC – City, STATE,
Marketed durable medical equipment, orthotic brace, and mastectomy product sales by supporting dealer network covering five-state area.
Targeted hospitals, home health companies, physicians, and pharmacies.
6 time winner of President's Club Award (consecutive years) for producing at least 5% product growth, acquiring 2 new accounts monthly, contacting leads, and turning in reports on time.
Work History
01/2016 to Current
Regional Marketing Manager REMEMBER CHURCH DIRECTORIES – Winston-Salem, North Carolina
01/2010 to 01/2015
PARENTAL CARE GIVER – ,
01/2007 to 01/2010
Ohio Valley Division Manager ECR PHARMACEUTICALS – Richmond, Virginia
Supervised efforts of 8 sales representatives covering 3-state area promoting Lodrane 24 (antihistamine) and DexPec Pac (cortosteroid / anti-inflammatory pac) targeting Allergists, Pulmonologists, General Practitioners, and Rheumatologists.
Screened and hired sales representatives; provided sales training, educated new hires on product knowledge and sales strategies, and evaluated sales presentations.
Built sales team that resulted in:.
Division ranked at top of company in dollar volume, growth, and forecast attainment.
Hired and trained 2009 Summit Award winner-#1 top representative in company for percentage of forecast.
In 2009, OH Valley Division produced 4 of 5 Golden Circle winners (those nominated for Summit Award).
Ohio Valley Division produced 2007 and 2008 Summit Award winners and 3 of 5 Golden Circle winners.
01/1998 to 01/2007
Senior Territory Account Manager / Regional Field Trainer DEY L. P – Napa, California
Promoted EpiPen auto injector to Allergists, Pediatricians, and General Practitioner healthcare providers and staff in Tennessee territory and then after 3 years in Kentucky / Ohio / West Virginia (Tri-State Area) territory.
Successfully launched Epi-Pen 2-pak, DuoNeb, and AccuNeb.
Added Pulmonologists to target call list.
Charged with continued growth of Epi-Pen.
Quickly performed at top level, winning multiple awards and recognition as top representative nationwide.
Winner of exclusive President's Club Award for top ranked representative company wide of 200+ reps.
(2002).
Recipient of 16 awards-7 "Pacesetter," 8 "Commitment to Quality," and "AccuNeb Product Award"-top sales rep in that product with 385% growth.
Recipient of Area Special Recognition Award for demonstrating initiative and creativity.
Trained 18 new representatives, including 2006 President's Club winner.
Served as Interim Manager for 6 months.
Inducted into Managed Care and Management Training program.
Hired to sell full line of generic pharmaceuticals throughout state of Kentucky targeting independent pharmacies and to highlight Rugby brand to pharmacists.
Quickly generated 478% budget attainment by third quarter.
Honored with "Salesperson of the Quarter" Award during first year of employment.
Marketed durable medical equipment, orthotic brace, and mastectomy product sales by supporting dealer network covering five-state area.
Targeted hospitals, home health companies, physicians, and pharmacies.
6 time winner of President's Club Award (consecutive years) for producing at least 5% product growth, acquiring 2 new accounts monthly, contacting leads, and turning in reports on time.
Education
Expected in
Bachelor of Science: Microbiology UNIVERSITY OF KENTUCKY - Lexington, Kentucky GPA:
Summary
PHARMACEUTICAL SALES Highly dynamic sales executive with unparalleled knowledge of pharmaceutical and healthcare industries.Driven by competitive sales, success, and new challenges.
Sales / Management Success: 15+ years of experience as award winning pharmaceutical sales representative with proven success in increasing market share and revenue growth through individual sales efforts and as division manager as leader of award winning sales team. Prior experience in medical device sales for 8 years with impressive record as six consecutive year winner of President's Club Award for market share growth.
Territory Management: Adept in managing large urban and rural territories and in identifying / building relationships with high volume / key prescriber physicians. Rebuilt under-producing territories; continued growth of robust division. Always a leader in call average; skilled in routing techniques to call on specific targets in widespread geographical territory.
Technical / Industry Expertise: Superior scientific background with aB.S. in Microbiology. Expertise in pulmonary/respiratory, severe allergic reaction products, and seasonal allergies. Keep current on medical literature and health industry trends. Skilled in serving as valuable resource of information to physicians and office staff.
Leadership: Developed sales team that consistently led company rankings for sales efforts. Served as trainer for five years; selected for management training and managed care programs. Known as the "go to" person. Selected as interim manager in manager's absence for six months.
Interests
ACHIEVEMENTS AND INTERESTS Ran 3 marathons under 3:45 finishing in top 5% of runners, Winner of numerous 5Ks, Jr. Kiwanis Club volunteer, Prodigious reader.
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UNIVERSITY OF KENTUCKY
Job Titles Held:
Regional Marketing Manager
Ohio Valley Division Manager
Senior Territory Account Manager / Regional Field Trainer
