LiveCareer-Resume

am resorts reservations resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Hospitality maintenance
  • Rooms division oversight
  • Complex problem-solving
  • Research and analysis
  • Customer satisfaction
  • Travel reservations
  • Customer reservations
  • Travel sales
  • Phone etiquette
  • Telephone reception
  • Training & Development
  • Organizational skills
  • Problem resolution
  • Multitasking
Experience
Am Resorts Reservations, 04/2007 - Current
Penn National Gaming Council Bluffs, IA,
  • Assisted customers with purchase of travel arrangements and accommodations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Suggested amenities suited to clients' needs.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Kept accurate knowledge of all types of rooms available at various resort locations.
  • Answered questions about resort facilities and local attractions to help customers make favorable choices.
  • Processed cancellations and issued refunds according to company policies.
  • Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
  • Facilitated customer reservations by providing booking information and processing payments.
  • Maintained customer loyalty by quickly resolving complaints and service issues.
Hotel Front Desk Clerk, 04/2008 - 08/2010
Aimbridge Hospitality Saint Clairsville, OH,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Hotel Front Desk Supervisor, 04/2007 - 04/2008
Penn National Gaming Kansas City, KS,
  • Facilitated front desk operations for busy high-volume hotel.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Managed team of four front desk agents, supervising personnel in issue resolution.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Hotel Front Desk Clerk, 04/2006 - 04/2007
Hilton Garden Inn Allentown Bethlehem Airport City, STATE,
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Education and Training
High School Diploma: , Expected in 05/2004
-
Bangor Area High School - Bangor, PA
GPA:
Status -
: Hotel, Motel, And Restaurant Management, Expected in
-
Northampton Community College - Bethlehem, PA
GPA:
Status -

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Resume Overview

School Attended

  • Bangor Area High School
  • Northampton Community College

Job Titles Held:

  • Am Resorts Reservations
  • Hotel Front Desk Clerk
  • Hotel Front Desk Supervisor
  • Hotel Front Desk Clerk

Degrees

  • High School Diploma
  • Some College (No Degree)

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