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Airman Resume Example

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AIRMAN
Professional Summary

Hardworking United States Air Force Airman Thomas as a personnel specialist has 3 years of service. Maintains equipment in good working order through technical knowledge and strong troubleshooting skills. Works with others to carry out mission, support squadron activities and meet goals. Responsible individual with a strong work ethic and the ability to safely move equipment to various locations. A team-oriented Airman with a background in crash recovery preparation and firefighting duties. Multi-talented personnel special consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Beverage preparation
  • Point of Sale Knowledge
  • Ordering Procedures
  • Bar Terminology Expertise
  • Guest Seating Arrangements
  • Order Accuracy
  • Food Tray Carrying
  • File and records management
  • Training development
  • Team Building
  • Organizational Development
  • International sales support
  • Complaint resolution
  • Sales expertise
  • Merchandising Knowledge
  • Product and Service Sales
Work History
Airman | 01/2017 to Current
United States Air Force - Montgomery, AL
  • Assisted with design and implementation of internal training for supervisors and other personnel.
  • Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Supported well-designed compensation philosophy to support organizational strategic plan, initiatives and business goals.
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Updated affirmative action plan to comply with federal guidelines.
  • Designed and implemented internal training for supervisors and other personnel.
Waitress | 08/2018 to 03/2020
Olive Garden - Tuscaloosa, AL
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Customer Service Representative | 07/2018 to 08/2019
Sam's Club - Montgomery , AL
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 95% decrease in cancellations.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
Sales Associate | 07/2015 to 07/2017
Journeys - Dothan, AL
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Northview High School - Dothan, AL | High School Diploma05/2017
George C Wallace Community College - Dothan - Dothan, AL | No Degree
Alabama State University - Montgomery, AL | No Degree
The University Of Alabama - Tuscaloosa, AL | Bachelor of SciencePsychology , Expected in 05/2021
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Resume Overview

Companies Worked For:

  • United States Air Force
  • Olive Garden
  • Sam's Club
  • Journeys

School Attended

  • Northview High School
  • George C Wallace Community College - Dothan
  • Alabama State University
  • The University Of Alabama

Job Titles Held:

  • Airman
  • Waitress
  • Customer Service Representative
  • Sales Associate

Degrees

  • Northview High School - Dothan, AL | High School Diploma
    George C Wallace Community College - Dothan - Dothan , AL | No Degree
    Alabama State University - Montgomery , AL | No Degree
    The University Of Alabama - Tuscaloosa , AL | Bachelor of Science

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