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airbnb host resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Multitasking
  • Flexible
  • People skills
  • Reliable and trustworthy
  • Training & Development
  • Critical thinking
  • Organizational skills
  • Training and mentoring
Experience
Airbnb Host, 10/2017 to 08/2018
Lexington-JpMemphis, TN,
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided end-of-month audits of resort to upper management as required.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Responded to and resolved guest issues or complaints.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Cultivated long-lasting relationships with florists and restaurants and promoted third-party vendors to guests.
  • Managed team of front desk agents, supervising personnel in issue resolution.
Property Manager, 10/2011 to 06/2015
Emory UniversityAtlanta, GA,
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created and updated marketing materials for department programs and properties.
  • Oversaw budgeting process for assigned properties.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented delinquencies and other forms of income.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Prepared and submitted reports to supervisor.
  • Entered property data into [Type] computer system and checked values against similar properties.
Crew Leader, 12/2005 to 02/2007
FidelitoneBurnsville, MN,
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Monitored task completion to meet company standards for performance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Mentored newly hired crew members to prepare each for job roles.
  • Supervised project contributions to meet organizational deadlines and expectations.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Oversaw team contributions to project completion to streamline operations.
  • Resolved issues among crew members by addressing problems immediately and mediating disagreements.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Compiled performance data into metric-derived reports for project supervisor.
  • Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
  • Managed employee requests, issues and conflicts.
  • Assigned duties to specific employees and teams according to roles and skills.
Warehouse Supervisor, 01/1997 to 02/1999
Tidewater Fiber Recycling PlantCity, STATE,
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Trained staff on material handling processes to reduce shipping times.
  • Monitored processing equipment and machinery for proper start-up, operation and shut down.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Developed weekly schedules for warehouse employees.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Operated forklifts to fill or empty overhead spaces.
Education and Training
GED: , Expected in 05/1996 to Bethel High School - Hampton, VA
GPA:
: , Expected in to Bryant And Stratton College - Newport News - Newport News, VA
GPA:
Activities and Honors

I was recognized for my role in maintaining cleanliness and organization in the warehouse at C&S wholesale by the Night shift manager as well as the supervisors.

Additional Information

I have a strong sense of team ethics. I am extremely ambitious and motivated to be an asset to the company. I am reliable and dependable and have displayed assertiveness and insight amongst my fellow crew members. I have a strong relationship with the night shift manager as well as all the supervisors and have received praise and encouragement to advance my position within the company. I have received full endorsements and from the current supervisors and have been assured cooperation and backing to aid in my transition should I be granted the position.

Certifications
  • Certified fork and clamp lift operator, C&S Wholesale - [2022]
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Resume Overview

School Attended

  • Bethel High School
  • Bryant And Stratton College - Newport News

Job Titles Held:

  • Airbnb Host
  • Property Manager
  • Crew Leader
  • Warehouse Supervisor

Degrees

  • GED
  • Some College (No Degree)

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