Obtain a position with ITLB where I can maximize my computer skills, program development, and training experience.
As an AGPA, I manage caseloads successfully and process exemption cases within critical time constraints. The objective is to protect vulnerable clients while granting exemption in a timely manner for those who qualify.
My knowledge of our processes and guidelines allows management to utilize me in training new staff and assist management with immediate projects. I am currently part of a pilot project work group to assist our office with improved efficiency and functionality. I am currently the lead on a project to improve our processes for Certified Family Homes. I have direct contact with staff and management, as well as our regional offices and Department staff.
As a Program Technician (PT), I assisted two Disability Evaluation Analysts (DEA) with the processing and associating of all incoming mail and made medical appointments for each client.
As the Bureau secretary, I was in charge of many aspects in the Bureau including but not limited to, personnel issues; Controlled Correspondence from the Director; and processing office memo's for the Bureau.
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