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agm resume example with 17+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated, adaptable, and hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Skills
  • Analytical and Critical Thinking
  • Self-Motivated
  • Good Telephone Etiquette
  • Maintenance and Repair
  • Dependable and Responsible
  • Problem-Solving
  • Attention to Detail
  • Proficient in Aloha
Work History
03/2007 to 12/2021 AGM Advance Auto Parts | Newark, NJ,
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Prepared for and executed new menu implementations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully interviewed, selected, trained and supervised staff.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Led and directed team members on effective methods, operations and procedures.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Purchased food and cultivated strong vendor relationships.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced financial inaccuracies by using Aloha system while verifying receipts.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
06/2006 to 03/2007 Restaurant Manager Gpm Investments | Kings Mountain, NC,
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Enhanced business productivity by training 5 team members and 15 servers on best practices and protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Developed unique events and special promotions to drive sales.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
04/2005 to 03/2006 Restaurant Manager Gpm Investments | Kokomo, IN,
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Carefully interviewed, selected, trained and supervised staff.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
02/2004 to 06/2005 Assistant Floor Manager National Vision | Bellevue, WA,
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Education
Expected in to to | Restaurant And Culinary Management Metropolitan State University Of Denver, Denver, CO GPA:
Expected in to to | Art History/Computer Animation Rocky Mountain College Of Art And Design, Denver, CO GPA:
Expected in to to Associate of Science | Cosmetology Education/Licensed La Vonnes Beauty Academy, Denver, CO, GPA:
Certifications
  • TIPS Certified
  • Wine Training Knowledge
  • FOH and BOH training

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Resume Overview

School Attended

  • Metropolitan State University Of Denver
  • Rocky Mountain College Of Art And Design
  • La Vonnes Beauty Academy

Job Titles Held:

  • AGM
  • Restaurant Manager
  • Restaurant Manager
  • Assistant Floor Manager

Degrees

  • Associate of Science

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