Dedicated, adaptable, and hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
Analytical and Critical Thinking
Self-Motivated
Good Telephone Etiquette
Maintenance and Repair
Dependable and Responsible
Problem-Solving
Attention to Detail
Proficient in Aloha
Education
Metropolitan State University Of DenverDenver, COExpected in – –:Restaurant And Culinary Management - GPA:
Rocky Mountain College Of Art And DesignDenver, COExpected in – –:Art History/Computer Animation - GPA:
La Vonnes Beauty AcademyDenver, CO, Expected in – –Associate of Science:Cosmetology Education/Licensed - GPA:
Certifications
TIPS Certified
Wine Training Knowledge
FOH and BOH training
Work History
Advance Auto Parts - AGM Newark, NJ, 03/2007 - 12/2021
Correctly calculated inventory and ordered appropriate supplies.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Prepared for and executed new menu implementations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Carefully interviewed, selected, trained and supervised staff.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Led and directed team members on effective methods, operations and procedures.
Purchased adequate quantities of food, beverages, equipment and supplies.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Purchased food and cultivated strong vendor relationships.
Verified prepared food met standards for quality and quantity before serving to customers.
Reduced financial inaccuracies by using Aloha system while verifying receipts.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
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