Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Hardworking and reliable with strong ability in multitasking. Highly organized, proactive and punctual with team-oriented mentality.
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- Handling member inquiries regarding network status of medical providers, billing issues, medical and prescription coverage, processing of claims, and authorizations requested in a timely manner.
- Contacting providers in order to assist members with important screenings, scheduling of routine appointments, and handling of provider discrepancies.
- Heavy data entry as well as inbound and outbound calls while acting as a single point of contact for members with chronic health issues.
- Participation and creation of presentation activities to leadership on several occasions including presentations on integrity within the workplace, and diversity. I
- Took an active role in coaching teammates on ongoing issues with adherence of schedules, and taking place in call reviews to improve member experience with the company.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Assisted departments with special requests such as BOLOs.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Monitored client's well-being, safety and comfort under direction of physician.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Administered necessary medications as directed by care plan.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Facilitated best care by developing strong and trusting rapport with patient.
- Monitored client behaviors and emotional states, reporting concerns to the patient's family and hospice workers.
- Assisted elderly client with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Dressed, groomed and fed patient with limited physical abilities to support basic needs.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Improved patient outlook and daily living through compassionate care.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Monitored and reported clients' progress.
- Maintained clean and well-organized environment to promote client happiness and safety.
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Resume Overview
School Attended
- Naperville Central High School
- Franklin County Department of Public Safety
Job Titles Held:
- Advocate4Me Rep Sr.
- Telecommunications Officer
- Home Health Aide
Degrees
- High School Diploma
- Emergency Medical Technician Certification
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