advocate4me rep resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
High School Diploma: , Expected in 06/2000
Lourdes High School - Rochester, MN,
Status -
Professional Summary

An enthusiastic professional individual who is seeking a new challenging career after 15 years of being a phlebotomist. I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career. As this is a huge career change my past work experience has given me many skills that I can use and build upon in this new role. As a self-motivated individual, I am keen on advancing my knowledge and become a part of your team.



Organization & Attention to Detail

Multi-Tasking & Prioritization

Lean Six Sigma

Escalated Complaint Resolution

Excellent Verbal & Written Communication

Complex Problem Solving

Time Management

Customer and Personal Service

Active Listening

Professional Experience
Advocate4Me Rep, 01/2022 - Current
Methodist Le Bonheur Healthcare Jackson, TN,
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Understood each target customer's business model, mapped out organization and identified unique technology needs.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Technician, 08/2017 - 10/2019
Bjc Healthcare Ballwin, MO,
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods. Processing client samples, quality control samples and proficiency samples, while strictly adhering state and federal laws, standard operating procedures, and regulatory oversight.
  • Diligently maintaining a sterilized and clean work area, ensuring that equipment, devices, and work area exceed all sterilization requirements, performing scheduled needed maintenance procedures as required. Dispose of blood or other bio-hazard fluids or tissue, in accordance with applicable laws, standards, or policies.
  • Receiving specimens for testing, evaluating specimens, reviewing test orders, accessioning and aliquote specimens, organizing work to maintain efficiency and acceptable turn-around-time, and root-causing unacceptable or unusual specimens while handling with appropriate care.
  • Processing laboratory samples for in-house testing & reference lab testing, completing all documents accurately timely, and neatly, while monitoring the chain of custody, as well as the custody control forms for completeness and acceptability.
  • Train other medical personnel in phlebotomy or laboratory techniques.
  • Providing general administrative support to the Health Care System operations team, executing tasks which may involve exposure to highly confidential information while applying my extensive knowledge with multiple computer programs.
  • Assisting administrators, medical team members, and patients by providing polite, professional, attentive assistance in person, via phone, or by mail including screening and routing phone calls to the appropriate parties and responding to correspondence.
Lab Care Technician, 07/2012 - 06/2017
Fairview UMMC Riverside Hospital City, STATE,
  • Performed blood draws, on all age ranges from pediatric, teen and adult using venipuncture and capillary techniques vacutainer systems, syringes, butterfly or capillary finger sticks with a minimal number of failures, preparing and sterilizing the draw area, applying pressure and dressing when complete.
  • Provided highly-analytical and organized medical technology services, collecting and organizing samples for examination, working with other medical professionals to ensure results are correct. Identifying samples for abnormalities before testing.
  • Maintained a safe, clean working environment by adhering to safety procedures and regulations including following infection control and sterilization protocols as well as adhering to HIPAA regulations and all facility confidentiality guidelines.
  • Maintained laboratory inventory levels and placed orders for new supplies. Enter patient, specimen, insurance, or billing information into computer.
  • Train other medical personnel in phlebotomy or laboratory techniques.
Lab Associate II, 02/2009 - 05/2012
Children's Hospitals And Clinics Of Minnesota City, STATE,
  • Welcomed patient/families and verified their demographic insurance information, pre-registering and registering patient/family into the lab computer system and entering test information into medical databases.
  • Performed phlebotomy duties in various settings including the NICU, PICU, and outpatient lab for both adult and pediatric patients, gaining vascular access in special populations with multiple chronic conditions as well as assisting co- workers with ordering or holding for a draw.
  • Prepared various sample types for examination using automated equipment, diagnostic machinery, complex lab equipment, and specialized instrumentation, performing numerous complicated tests simultaneously, and accurately interpreting the results.
  • Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

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Resume Overview

School Attended

  • Lourdes High School

Job Titles Held:

  • Advocate4Me Rep
  • Medical Technician
  • Lab Care Technician
  • Lab Associate II


  • High School Diploma

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