Accomplished and energetic customer service representative with a solid history of
achievement. Excellent communication and time management skills. Ability to
handle tasks with accuracy and efficiency.
Exceptional communication skills
MS Windows proficient
Creative problem solver
Medical terminology knowledge
Accurate and detailed
Works well under pressure
75 WPM typing speed
Ability to multi task with efficiency
to Current United Health Care – Overland Park,
Provided benefit information with full understanding of medical terminology Help members who were seeking primary care or specialist.
Resolution of claims, appeals/grievances, pharmacy issues and cob.
Documented all interaction with member, providers and outside agencies.
Met all metrics health plan has set.
Special projects as needed.
Home Health Care Worker, 06/2015
to 08/2015 Premier Home Care – Harrisonville,
Provided quality care to elderly adults in order for them to remain at home.
Respiratory Therapist, 06/2008
to 10/2010 Apria Home Care – Lee's Summit,
Collect and analyze arterial blood gas samples. Documented results accurately and timely.
Monitor patients during treatment and report any unusual reactions to the respiratory therapist.
Use ventilators or various oxygen devices or aerosol and breathing treatments in the provision of respiratory therapy.
Provided education and training to patients and family members.
Assisted in training new hire staff
Audited charts for accuracy adverse and further medical need.
Associate of Science: Respiratory,
Nov 2005 Concorde Career College - Kansas City,