Seasoned professional with experience in strategic responsibilities. Adept at developing and following projects and working with representatives of all departments. Excellent communication and strong problem solving skills.
PeopleSoft, Google, Cardinal, eVA, SWaM, SYIP, SSIP, Customer Service Center, Tort Claims, Customer Tracking System, MS Word, MS Excel, MS Access, MS Publisher, MS Powerpoint, MS Outlook, DD, Crystal Reports, nVision Reports, ArcGis, Google Earth
Provided effective and efficient executive administrative and business support for the Assistant District Administrators (ADAs) for Transportation & Land Use and their direct reports for Arlington, Fairfax, Loudoun, and Prince William Counties in the NOVA District. Worked at a high level of proficiency to coordinate the workflow processes between Transportation & Land Use and various departments within the agency. Collaborated with Construction, Maintenance, Infrastructure, Specialty Crews, Traffic Engineering, and other departments to develop strategic action plans for developing projects to achieve desired outcomes. Responsible for support in business analysis, requirements gathering, documentation, implementation, and project management for a multi-milliondollar County State Operational Investment (CSOI) fund for improvements of traffic, safety, land use, and stormwater management projects. Managed the budget for the entire life cycle of the project from initiation to the closeout of the project. Highly proficient in performing data entry in Cardinal's financial system, which includes creating and maintaining authorization codes for traffic, safety, land use, and stormwater management projects. Familiar with the creation and tracking of state funded project numbers. Proficient in scheduling large and small district meetings. Instrumental in the development and maintenance of VDOT's current Customer Tracking System (CTS), that helps track the work requests received for Traffic, Infrastructure, and Maintenance departments, which ultimately increasing citizen satisfaction. Responsible for the coordination of the annual Training, Administrative for the Land Use budget in the NOVA District and ensured staff stayed within their allocated budgets during the year. Prepared and submitted necessary expense reports and journal entries for modifications and corrections.
Provided executive administrative and business support for the Assistant District Administrator for Business, Planning, and Investment Management and Project Management teams in the Fredericksburg District. Ensured that all purchases, accounts payable, travel coordination, and records management were adhered to by staff. Knowledge and experience performing data entry into Cardinal financial system and processing account payable transactions. Highly qualified in tracking budget expenditures to make sure they are within budgeted allocations. Responsible for researching, reconciling, analyzing, and evaluating data on a regular basis. Created monthly administrative budgetary spend plan reports, which displayed the performances for each department to ensure they stayed with their allocated budgets. Frequently attended meetings for project reviews, taking and then distributing the minutes to the entire district staff. Organized quarterly staff meetings and made small business purchases.
Provided office support for Mental Health and Substance Abuse Services which included men, women, and adolescent programs. Responsible for screening, opening, transferring, and closing cases, which included all data entries. Experienced in contacting insurance companies to obtain authorizations for services and obtaining information from medical providers. Proficient in managing intake calls and familiar with billing procedures and requirements for billing for medical/therapeutic services to ensure correct coding is used by clinical staff. Reviewed invoices to ensure all required services were accurate and were documented correctly before billing. Provided helped at front desk, library, and familiar with interoffice mail delivery. Prepared complicated reports, statistics, and customized reports for others.
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