administrative secretary ii resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Efficient, accuracy-driven Administrative Assistant successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing 27 years of superior performance in related roles. Accomplished with experience addressing various business office needs, including file and document management. Diplomatic and professional when communicating with stellar time management and multitasking expertise.

  • Spreadsheet development
  • Scheduling and calendar management
  • Office management
  • Filing and data archiving
  • Records management
  • Multi-line phone proficiency
  • Sorting and labeling
  • Spreadsheet management
  • Billing and Invoicing
  • Database administration
  • Customer relations and communications
  • Meeting arrangements
  • Office administration
  • Administrative support
  • Project planning
  • Scheduling
Work History
09/2006 to Current Administrative Secretary II Beth Israel Lahey Health | Arlington, MA,
  • Solely responsible for organizing events for 1,200+ staff members to participate in district-wide events. This includes: registration for everyone, seating charts, arranging for staff to assist in various areas, etc. . From the time the doors open to presentation is normally 1.5 hours.
  • Assist all staff with bulk mailings to decrease cost of mailing and increase efficiency in the process.
  • Develop Google sheets to help track district-wide professional development.
  • Research various products to reduce costs anytime possible. Also find products to help cut time spent on mundane tasks such as investing in a paper folding machine to help reduce time from hours to minutes folding mailings, brochures, etc.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced highly accurate internal and external letters and memoranda.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
10/1997 to 12/2001 Secretary Medstar Health | Reston, VA,
  • Provided clerical support to four company employees by copying, faxing and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Reviewed and balanced daily bank deposits and deposit report.
03/1995 to 10/1997 Secretary to the Director of Marketing Mercy Medical Center - Canton | Cleveland, OH,
  • Provided clerical support by copying, faxing and filing documents.
  • Communicated with customers via phone and email to respond to inquiries.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Promptly answered multi-line phone system and greeted callers enthusiastically as well as customers inside the bank. Assisted customers when the Customer Service Reps were busy by letting them into their lockboxes.
  • Helped the Director of Marketing in various secretarial capacities even sometimes working directly with the President of the Bank and his Administrative Assistant.
02/1989 to 02/1995 Secretary Brenntag Mid-South (formerly P. B. & S. Chemical) | City, STATE,
  • Worked initially for the D. O. T. Analyst. Responsible for reviewing and maintaining over the road truck logs as well as vehicle repairs, etc.
  • Provided clerical support to purchasers, managers, laboratory personnel and secretaries. Typed up correspondences such as purchase orders, truck tag information on a company wide listing showing all on-road equipment that we possessed.
  • Worked part-time in the Research and Development Lab and was responsible for typing up Material Safety Data Sheets when I worked in the Research and Development Lab.
  • Provided clerical support by copying, faxing and filing documents.
Expected in Associate of Arts | Office Administration Henderson Community College, Henderson, KY GPA:

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Resume Overview

School Attended

  • Henderson Community College

Job Titles Held:

  • Administrative Secretary II
  • Secretary
  • Secretary to the Director of Marketing
  • Secretary


  • Associate of Arts

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