Administrative Secretary Resume Example St. Mary's County Public Schools

ADMINISTRATIVE SECRETARY

Professional Summary

Established Receptionist successful in interacting with people of all ages and personalities with proven experience working in busy clinical settings. Seasoned professional with a medical career spanning more than nine years.

Skills

Work History

Administrative Secretary, 03/2019 to 04/2020
St. Mary's County Public Schools – Leonardtown , MD

Used Athena software to schedule, process patient payments and update accounts.
Collected information, verified insurance and collected co-payments for average of 30 patients each day.
Scheduled appointments for patients via phone and in person.
Ensured patient confidentiality in alignment with HIPAA protocols.
Maintained confidentiality of records relating to clients' treatment.
Assisted with referrals and prepared medical records for patients.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Supported healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Pleasantly greeted each patient.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Notated messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout the practice including physicians, nursing staff, and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Maintained the waiting room so that it remained sanitary, neat and organized.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
Handled incoming and outgoing mail.
Answered telephone calls to field inquiries from clients, vendors/drug representatives and various other callers seeking information.

Patient Care Advocate Lead, 05/2012 to 03/2019
Giant Eagle, Inc. – Pittsburgh , PA

Used SRS and Prism software to process patient payments and update accounts.
Collected information, verified insurance and collected co-payments for average of 30 patients each day.
Scheduled appointments for patients via phone and in person.
Observed strict HIPAA guidelines at all times according to company policy.
Maintained confidentiality of records relating to clients' treatment.
Assisted with referrals and prepared medical records for patients.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Took messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians, and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Ensured that phone calls were answered promptly, and enthusiastically greeted all callers.
Maintained the waiting room so that it remained sanitary, neat and organized.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
Access to Chesapeake Regional Medical Center, Sentara and Tricare, in order to pull records and obtain authorizations.
Wrote and mailed warning and discharge letters on behalf of physicians.
Maintained Dr. Sheth's schedule.

Patient Care Advocate, 05/2011 to 05/2012
3 Day Blinds – Hayward , CA

Used SRS and Prism software to process patient payments and update accounts.
Collected information, verified insurance and collected co-payments for patients each day.
Scheduled appointments for patients via phone and in person.
Ensured patient confidentiality in alignment with HIPAA protocols.
Maintained confidentiality of records relating to clients' treatment.
Assisted with referrals and prepared medical records for patients.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Notated messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.

Client Care Representative, 05/2008 to 05/2011
Centerville Animal Hospital – City , STATE

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Notated accurate messages for staff and management to facilitate open and speedy communication.
Scheduled appointments for staff and provided clerical support to all team members to improve office efficiency and enhance productivity.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception area clean and organized to offer positive first impression to every visitor.

Education

General StudiesBrunswick High School - City, State

Bachelor of Science: Criminal JusticeOld Dominion University - City, State

Norfolk State University - City, State

Resume Overview

School Attended

Brunswick High School
Old Dominion University
Norfolk State University

Job Titles Held:

Administrative Secretary
Patient Care Advocate Lead
Patient Care Advocate
Client Care Representative

Degrees

General Studies
Bachelor of Science : Criminal Justice

Administrative Secretary Resume Example

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