, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Established Receptionist successful in interacting with people of all ages and personalities with proven experience working in busy clinical settings. Seasoned professional with a medical career spanning more than nine years.
- Guest services
- Inventory control procedures
- Merchandising expertise
| - Loss prevention
- Cash register operations
- Product promotions
|
03/2019 to 04/2020 Administrative Secretary St. Mary's County Public Schools – Leonardtown, MD,
- Used Athena software to schedule, process patient payments and update accounts.
- Collected information, verified insurance and collected co-payments for average of 30 patients each day.
- Scheduled appointments for patients via phone and in person.
- Ensured patient confidentiality in alignment with HIPAA protocols.
- Maintained confidentiality of records relating to clients' treatment.
- Assisted with referrals and prepared medical records for patients.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Supported healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Pleasantly greeted each patient.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Notated messages from patients and promptly relayed to appropriate staff.
- Communicated with all partners throughout the practice including physicians, nursing staff, and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Maintained the waiting room so that it remained sanitary, neat and organized.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
- Handled incoming and outgoing mail.
- Answered telephone calls to field inquiries from clients, vendors/drug representatives and various other callers seeking information.
05/2012 to 03/2019 Patient Care Advocate Lead Giant Eagle, Inc. – Pittsburgh, PA,
- Used SRS and Prism software to process patient payments and update accounts.
- Collected information, verified insurance and collected co-payments for average of 30 patients each day.
- Scheduled appointments for patients via phone and in person.
- Observed strict HIPAA guidelines at all times according to company policy.
- Maintained confidentiality of records relating to clients' treatment.
- Assisted with referrals and prepared medical records for patients.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians, and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Ensured that phone calls were answered promptly, and enthusiastically greeted all callers.
- Maintained the waiting room so that it remained sanitary, neat and organized.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
- Access to Chesapeake Regional Medical Center, Sentara and Tricare, in order to pull records and obtain authorizations.
- Wrote and mailed warning and discharge letters on behalf of physicians.
- Maintained Dr. Sheth's schedule.
05/2011 to 05/2012 Patient Care Advocate 3 Day Blinds – Hayward, CA,
- Used SRS and Prism software to process patient payments and update accounts.
- Collected information, verified insurance and collected co-payments for patients each day.
- Scheduled appointments for patients via phone and in person.
- Ensured patient confidentiality in alignment with HIPAA protocols.
- Maintained confidentiality of records relating to clients' treatment.
- Assisted with referrals and prepared medical records for patients.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Notated messages from patients and promptly relayed to appropriate staff.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
05/2008 to 05/2011 Client Care Representative Centerville Animal Hospital – City, STATE,
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Notated accurate messages for staff and management to facilitate open and speedy communication.
- Scheduled appointments for staff and provided clerical support to all team members to improve office efficiency and enhance productivity.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
Expected in : General Studies
Brunswick High School - Brunswick, ME
GPA:
Expected in Bachelor of Science: Criminal Justice
Old Dominion University - Norfolk, VA
GPA:
Expected in :
Norfolk State University - Norfolk, VA
GPA:
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