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Administrative Secretary Resume Example

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ADMINISTRATIVE SECRETARY
Professional Summary
Established Receptionist successful in interacting with people of all ages and personalities with proven experience working in busy clinical settings. Seasoned professional with a medical career spanning more than nine years.
Skills
Work History
Administrative Secretary, 03/2019 to 04/2020
St. Mary's County Public Schools – Leonardtown , MD
  • Used Athena software to schedule, process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Supported healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Pleasantly greeted each patient.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Notated messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Maintained the waiting room so that it remained sanitary, neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Handled incoming and outgoing mail.
  • Answered telephone calls to field inquiries from clients, vendors/drug representatives and various other callers seeking information.
Patient Care Advocate Lead, 05/2012 to 03/2019
Giant Eagle, Inc. – Pittsburgh , PA
  • Used SRS and Prism software to process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians, and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Ensured that phone calls were answered promptly, and enthusiastically greeted all callers.
  • Maintained the waiting room so that it remained sanitary, neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Access to Chesapeake Regional Medical Center, Sentara and Tricare, in order to pull records and obtain authorizations.
  • Wrote and mailed warning and discharge letters on behalf of physicians.
  • Maintained Dr. Sheth's schedule.
Patient Care Advocate, 05/2011 to 05/2012
3 Day Blinds – Hayward , CA
  • Used SRS and Prism software to process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Notated messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
Client Care Representative, 05/2008 to 05/2011
Centerville Animal Hospital – City , STATE
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Notated accurate messages for staff and management to facilitate open and speedy communication.
  • Scheduled appointments for staff and provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
Education
General StudiesBrunswick High School - City, State
Bachelor of Science: Criminal JusticeOld Dominion University - City, State
Norfolk State University - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

69Fair
Resume Strength
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  • Word choice
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  • Typos

Resume Overview

School Attended

  • Brunswick High School
  • Old Dominion University
  • Norfolk State University

Job Titles Held:

  • Administrative Secretary
  • Patient Care Advocate Lead
  • Patient Care Advocate
  • Client Care Representative

Degrees

  • General Studies
    Bachelor of Science : Criminal Justice

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