LiveCareer-Resume

administrative secretary resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Established Receptionist successful in interacting with people of all ages and personalities with proven experience working in busy clinical settings. Seasoned professional with a medical career spanning more than nine years.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
03/2019 to 04/2020 Administrative Secretary St. Mary's County Public Schools | Leonardtown, MD,
  • Used Athena software to schedule, process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Supported healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Pleasantly greeted each patient.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Notated messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Maintained the waiting room so that it remained sanitary, neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Handled incoming and outgoing mail.
  • Answered telephone calls to field inquiries from clients, vendors/drug representatives and various other callers seeking information.
05/2012 to 03/2019 Patient Care Advocate Lead Giant Eagle, Inc. | Pittsburgh, PA,
  • Used SRS and Prism software to process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians, and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Ensured that phone calls were answered promptly, and enthusiastically greeted all callers.
  • Maintained the waiting room so that it remained sanitary, neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Access to Chesapeake Regional Medical Center, Sentara and Tricare, in order to pull records and obtain authorizations.
  • Wrote and mailed warning and discharge letters on behalf of physicians.
  • Maintained Dr. Sheth's schedule.
05/2011 to 05/2012 Patient Care Advocate 3 Day Blinds | Hayward, CA,
  • Used SRS and Prism software to process patient payments and update accounts.
  • Collected information, verified insurance and collected co-payments for patients each day.
  • Scheduled appointments for patients via phone and in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assisted with referrals and prepared medical records for patients.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Notated messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
05/2008 to 05/2011 Client Care Representative Centerville Animal Hospital | City, STATE,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Notated accurate messages for staff and management to facilitate open and speedy communication.
  • Scheduled appointments for staff and provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
Education
Expected in to to | General Studies Brunswick High School, Brunswick, ME GPA:
Expected in to to Bachelor of Science | Criminal Justice Old Dominion University, Norfolk, VA GPA:
Expected in to to | Norfolk State University, Norfolk, VA GPA:

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Resume Overview

School Attended

  • Brunswick High School
  • Old Dominion University
  • Norfolk State University

Job Titles Held:

  • Administrative Secretary
  • Patient Care Advocate Lead
  • Patient Care Advocate
  • Client Care Representative

Degrees

  • Bachelor of Science

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