Reliable Administrative Secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 75 WPM.
Accomplished Communications Operator / Dispatcher bringing 24 years of proven administrative expertise, including Birmingham Police & Fire regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs.
Accomplished Administrative Assistant Secretary with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.
Reliable Front Desk Assistant with experience managing front desk operations and offering general office support.
Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 75 WPM.
Versatile E-911 / Dispatcher offering 24 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 15 or more-member staff.
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 10 or more years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Skills
Professional and Courteous
Multitasking and Time Management
Confidentiality and Data Protection
Schedule Management
Multi-Line Telephone Systems
Office Equipment Operation
Verbal and Written Communication
Microsoft Office Suite
Meticulous Attention to Detail
Work History
Administrative Secretary, 04/2017 to 08/2018 Summa Western Reserve Hospital – Barberton, OH,
Working within a Law Firm of ten (10) or more partners; below are a listing of some of my duties.
Answering multiline telephone switchboard, routing and re-routing calls to various Attorneys. Scheduling Appointments. Scheduling Conference Room Availability.
Sorting mail for various attorneys. Greeting clients.
Drafting various documents for Court ex: Brief's, Motions. Communicating with various Judges, Attorneys, Courthouses, Municipalities, Insurance companies.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Negotiated room and event space prices to save company costs.
Kept reception area clean and neat to give visitors positive first impression.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Facilitated Wess Law Firms timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
Provided clerical support to numerous company employees by copying, faxing and filing documents.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Produced highly accurate internal and external letters and memoranda.
Communicated with customers via phone and email and letters to confirm deliveries and respond to inquiries.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Received and routed business correspondence to correct departments and staff members.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
The 2015 Building, 03/2006 to 03/2013 Robert Hayes – City, STATE,
Working within A Law Firm of forty (40) or more individual firms; below are listings of some of the duties.
Answering multiline telephone switchboard, routing and re-routing calls to various Attorneys. Scheduling Appointments. Scheduling Conference Room Availability.
Sorting mail for various attorneys. Greeting clients.
Drafting various documents for Court ex: Brief's, Motions. Communicating with various Judges, Attorneys, Courthouses, Municipalities, Insurance companies.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Negotiated room and event space prices to save company costs.
Kept reception area clean and neat to give visitors positive first impression.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Facilitated The Law Firms timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
Provided clerical support to numerous company employees by copying, faxing and filing documents.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Produced highly accurate internal and external letters and memoranda.
Communicated with customers via phone and email and letters to confirm deliveries and respond to inquiries.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Received and routed business correspondence to correct departments and staff members.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Administrative Assistant Operator, 11/1983 to 02/2004 City Of Birmingham Police & Fire – City, STATE,
Data Entry Clerk, Entered Data of Incident Reports from All Officers of The Department and entered into computer.
E-911 Operator. Received and processed All Calls for Emergency and Non Emergency calls for services by use of multi-line telephone system. Routing and Re-routing connections with various Municipalities.
Dispatcher for Fire Department to accurately dispatch calls for emergency and non emergency service.
Maintain records of daily services of request for services and employees
Covered operators during breaks to reduce operational delays and maintain production schedule.
Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.
Received and processed both written and verbal instructions, prints and work orders.
Set-up operational activities by obtaining materials for impending job, checking against production order for accuracy and assembling required elements.
Performed maintenance tasks and adjustments to preserve production efficiency.
Completed work according to schedule and helped struggling team members.
Supported management decision-making by compiling operational and production data into daily logs.
Education
Associate of Arts: Business Education, Expected in 1977 McDowell County Career And Technical Center - Welch, WV GPA:
High School Diploma: , Expected in 04/1975 Welch High School - Welch, WV, GPA:
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