Reliable Medical Secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Dedicated Secretary with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Accuracy-driven Secretary successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing superior performance in office support and customer service. Successful Secretary with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Epic and Microsoft. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering over 20years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 20 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
- Billing and Invoicing
- Spreadsheet development
- Database Entry
- Bookkeeping
- Office administration
- Customer and client relations
- Customer relations and communications
- Filing and data archiving
- Administrative support
- Multi-line phone proficiency
- CAP - Certified Administrative Professional
Sierra Vista, AZ, 01/2011 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained office supply inventory and ordered new supplies.
- Directed preparation of records such as agendas, notices, and minutes.
- Authored clear and professional business documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Executed record filing system to improve document organization and management.
- Handled mail, packages, emails, document transmissions, and other types of data with both manual and automated tracking strategies.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Facilitated Secretary timely review of proposals, correspondence, and documentation to achieve key strategic initiatives
- Facilitated the secretary's timely review of proposals, correspondence, and documentation to achieve key strategic initiatives.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Tarboro, NC, 07/2010 - 01/2011
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Developed training protocols for new unit secretaries.
- Organized patient files and streamlined operations to improve efficiency
Monroe, WA, 03/2004 - 08/2006
- Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.
- Scanned prescriptions and reports into Houston Northwest Hospital database.
- Enhanced office efficiency by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Communicated with outside facilities for scheduling tests or surgeries.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Organized paperwork such as charts and reports for office and patient needs.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Mcminnville, TN, 04/1997 - 06/2003
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered phone and email inquiries on banking products.
- Handled foreign currency and performed currency transaction reports.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
- Resolved issues with deposits and open items.
City, STATE, 02/1994 - 04/2001
- Obtained payments from patients and scanned identification and insurance cards.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained excellent attendance record, consistently arriving to work on time.
- Answered multi-line telephone system, provided information and directed calls.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Delivered clerical support by handling range of routine and special requirements.
- Documented and resolved several issues which led to positive results.
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
I am a loyal and dedicated employee who is also dependable. I practice my AIDET an CARE values
to the fullest and would like to expand my knowledge and skills abroad the Organization of the
Houston Methodist Hospital Systems.
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School Attended
- MacArthur Senior High School
Job Titles Held:
- Administrative Secretary
- Medical Unit Secretary
- Unit Secretary
- Bank Teller
- Unit Clerk
Degrees
- GED
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