Computer literate, Microsoft Office (10 years), Timeslips Software, Office Tools Professional software,
Type 40 WP
Microsoft formats, problem solving with attention to detail, scanning, copying and faxing
Attention to detail, Phone
Computer literate, WP
Administrative Assistant, 04/2018 to Current SHSU Dept Of Counselor Education – Huntsville, TX
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Sanitized, restocked and organized Counseling rooms
Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
Engaged others with variety of activities such as reading, writing and games for entertainment purposes.
Gathered, copied or scanned forms to collect clients information .
Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
Organized patient files and streamlined operations to improve efficiency.
Organized paperwork such as charts and reports for office and patient needs.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Implemented nd Managed Titanium Schedule software for digitizing and organizing over [Number] medical records.
Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coached new employees on administrative procedures, company policies and performance standards.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Arranged rapid office equipment repair and maintenance with vendors.
Handled client correspondence and tracked records to foster office efficiency.
Executed record filing system to improve document organization and management.
Performed research to collect and record [Type] data.
Processed invoices and expenses using [Software] to facilitate on-time payment.
Accounts Receivable Clerk/Administrative Assistant, 01/2007 to 11/2015 The Legacy Group – Huntsville, TX
Accounts Receivable, 03/2001 to 12/2006 Housekeepers Cleaning Service – Huntsville, TX
Receiving and posting payments, invoicing, running reports within the Microsoft
Office software, Word and Excel and Practice Management Software/Office Tools Professional, Collection
calls, Data entry, scheduling appointments for clients to meet with CPA's and accountants, greeting
and helping clients, accepting and handling sensitive documents, processing, filing and electronic filing
clients tax returns, answering phones and directing phone calls, contact clients by phone and email,
Client confidentiality and customer satisfaction was priority.
Cleaning Houses for several different Residences while raising my children.
Quality Control Inspector/Supervisor, 08/1995 to 02/2001 Siemens Hearing Instruments – Houston, TX
Conducting listening test to check for accurate performance of manufactured hearing aids before
sending to Client.
Also running graphs to double check each Aid.
Rejecting aids to be reworked by
technician if performance did not meet qualifications.
Signing my name to Products only when I
As production increased I was advanced to Supervisor over 5 employees.
I was responsible for hiring,
training and firing for my department and auditing each employee in regards to their job.
Business, 1986 Hoehere Handelsschule -Business College Merchant in Wholesale and Foreign Trade
Berufsschule - Vocational School Germany - Sankt Ingbert
Highschool Diploma: 1984 Realschule Blieskastel/Germany - Webenheim
. I have integrity and are loyal to the company , I work for.
Authorized to work in the US for any employer