Bilingual, fluent in Spanish, and English, 15+ years of experience as a manager, supervisor and team leader. Responsible for all aspects of human resource function: conducted interviews and involved in the decision making for new hires, monitored, examined, reviewed work for productivity and accuracy on all legal, tax report, invoices and account cases, Demonstrated project dedication, system program testing and test results, recognized for exceptional customer service and leadership skills, Gained efficiency and control by enhancing and monitoring procedures, Complied with all legal and business regulations, and audit requirements, Direct client contact, Researching capabilities, Organized,Deadline driven, and ability to in a changing environment.
*Team leader with five years of experience in managing customer service staff. Communicated effectively with internal and external contacts, team player, adapted to changing environment, proactive client support and resolved issue with minimum impact to the customer/client. Track record of providing outstanding service to diverse customers.
Microsoft applications: Word, Excel, PowerPoint, and Outlook
Account management, Accounting, Administrative support, Microsoft applications, Billing, Change Management, Communication Skills, Excellent interpersonal skills, clients, customer service, customer support, customer assistance, Database, Decision making, Delivery, Documentation, Ledger, Legal document review, Managerial,market, Meetings, Excel, Office, Outlook, PowerPoint, Word, migration, next, Paralegal, Performance reviews, Personnel, processes, Project Management, , Reconciliation, Reporting, Scripts, Six Sigma, Fluent in Spanish, spreadsheets, statistics, Strategy, translator, Triage,
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