Livecareer-Resume

Adjunct Professor Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated and resourceful IT Management Professional with a record of developing and supporting successful IT projects and solutions incorporating a wide range of applications and technologies. Responsible for driving the entire project from start to finish. Directed, controlled, administered, and regulated project enhancement or development.
Core Qualifications

Operating System Concepts, Computer Networking, Cisco Configuration and Sales Training, IT Infrastructure, Project Management, Microsoft Office Suite 2010, and 365 (Word, Excel, Access, PowerPoint), LAN/WAN, Microsoft Project

Experience
01/2011 to Current Adjunct Professor Marquette University | Milwaukee, WI,
  • Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.
  • Build and maintain relationships with key stakeholders and customer representatives Managed the scope of projects, obtained approval for change Ensured projects completed on schedule and under or on budget Sign off on all completed project, ensuring satisfaction to customers, managers, stakeholders and upper management Resolved conflicts with sensitivity and tact Installed and delivered working PC hardware and software products for over 7, 000 clients and staff Managed multi-million dollar computer hardware and software installation projects Diagnosed computer hardware and software issues and reported project progress and status to management.
  • First line of help for project issues, escalating as required to appropriate level of technical expertise Responsible for diagnosis, troubleshooting and tracking of all computer-related incidents using a Help desk database Logged the incidents and the action taken into the Helpdesk database Conducted training for MS Office Suite Able to work on multiple projects simultaneously Coordinated the establishment of program standards and program specific procedures with team leads.
  • Responsible for project compliance with standards and procedures Communicated to team members how their work assignments related to and help achieve program objectives.
  • Planned program specific training and orientation needs.
  • Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
  • Customer focus - Superior customer service skills with ability to balance technical support with interpersonal support.
  • Build and maintain relations with customer representatives and managers.
01/2003 to 01/2009 Technical Specialist / Project Manager Fairview Health Services | River Falls, WI,
  • Installed and delivered working PC hardware and software products for over 7,000 clients and staff Managed multi-million dollar computer hardware and software installation projects Coordinating resources (staff, equipment, vendors and consultants) across several projects simultaneously Established and maintained working relationships within ECCS and various LOB's Diagnosed computer hardware and software issues and reported project progress and status to management.
  • First line of help for project issues, escalating as required to appropriate level of technical expertise Able to work on multiple projects simultaneously Minimized users downtime and resolved issues immediately during an upgrade to Office 2000 Provide users with comprehensive training on using Lotus Notes, Word applications and Verizon applications Updated Anti-virus and confirm software applications authorization in adherence to organizational protocols Recognized for professionalism, excellent and resourcefulness and was awarded the Verizon Excellence Award and the Employee of the quarter Delivered memory upgrades and installed the new W2K/ and XP upgrade image in over 3,200 existing PC's in the Mid-Atlantic Region with minimal impact to centers.
  • Conducted kick-off meetings and post installation meeting for projects Self-motivated, goal-oriented with extensive experience multi-tasking across multiple concurrent and complex projects.
  • Worked in (CSCC) Customer Service Call Center Excellent time management and interpersonal skills.
01/2000 to 01/2002 Senior Technical Coordinator Apex Systems | Milford, CT,
  • Diagnosed and resolved computer problems for more than 200 service calls a month, serving a company with more than 1,700 employees.
  • Provided second-level desktop support when needed.
  • Administered IDs in the system adding and removing employees when necessary.
  • 2nd level Helpdesk support.
  • IT hardware and software support.
01/1996 to 01/2000 Associate Network Engineer Verizon Communications | City, STATE,
  • Provided computer support to a variety of clients and employees.
  • Created IT infrasture designs and component configurations.
  • Procured and installed computers and software / hardware for end users.
  • Wrote SOW, generated quotes and other required documentation to support network designs.
  • Contributed to the ISO 2000 certification for our office.
  • Managed portions of a $10,000,000 project providing computers and Internet service to Delaware public schools and government offices.
  • Delivered Internet service, ontime and under budget by $2,000,000.
  • Partnered with Cisco, 3COM, and Bay Network vendors to provide equipment for $12 million project for State of Delaware, Office of Telecommunications.
  • Provided all technical support to the State of Delaware supporting Internet and equipment use, including working pre-sales and post sales responsibilities.
  • Managed project implementing the use of imaging and video for the State of Delaware agencies.
  • Purchased and installed Cisco, 3COM, and BayNetworks routers and switches and hubs for several prominent school districts and various agencies within the state of Delaware.
  • Received the Bell Atlantic Sales Excellence Club 1999 award for top revenue sales in the region, which included a trip to Florida.
Education
Expected in 7 2013 Master of Business Administration | University of Phoenix, , Washington DC GPA:
Expected in Bachelor of Science | Business and Information Management Wesley College, Dover, DE GPA:
Business and Information Management
Skills
3COM, Anti-virus, balance, budget, Call Center, Cisco, interpersonal, interpersonal skills, computer hardware, hardware, Computer Networking, clients, Customer Service, customer service skills, database, diagnosis, documentation, focus, government, Help desk, hubs, IDs, image, imaging, ISO, LAN, lecturing, Lotus Notes, materials, meetings, memory, Access, Excel, Microsoft Office Suite, MS Office Suite, Office, Office 2000, PowerPoint, Microsoft Project, W2K, 2000, Word, Microsoft Word, multi-tasking, Network, Operating System, organizational, PC's, PC hardware, program management, progress, Project Management, protocols, routers, Sales, Sales Training, ECCS, Self-motivated, software installation, switches, teaching, technical support, software support, desktop support, Telecommunications, time management, troubleshooting, upgrades, upgrade, video, WAN
Professional Affiliations

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average

Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Phoenix
  • Wesley College
Job Titles Held:
  • Adjunct Professor
  • Technical Specialist / Project Manager
  • Senior Technical Coordinator
  • Associate Network Engineer
Degrees
  • Master of Business Administration
  • Bachelor of Science

Similar Resume

View All
Adjunct Professor
Adjunct Professor
Adjunct Professor