Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Full Professional Proficiency
Received Diplomado "Fundamentos de Docencia Universitaria" (Post Grad in Fundamentals of University Teaching) - 2016 Quality Leadership University
American Chamber of Commerce Panama - Board member 2015, Co-founder and Chair of the Health Committee 2012-2014
Board member of the American Society of Panama - 2016
Member of the Shriners International (provides free health care to children worldwide)
Member of Phi Kappa Phi Honor Society and winner of their Love of Learning Award 2017
Member of Golden Key International Honour Society
Accounts receivables
Billing
Client
Customer satisfaction
Delivery
Finance
Financial
Financial Accounting
Harvard
Insurance
Investments
Leadership
Marketing strategy
Market
Materials
Negotiation
Negotiations
PhD
Quality
Risk management
Simulation
Spanish
Strategy
Strategic
Teaching
Education
TULANE UNIVERSITYNew Orleans, LAExpected in Dec 2013 ā āMaster of Finance (MFIN): - GPA:
GPA: 3.83/4, Joint venture degree program with IESA (Caracas) and UniAndes (Bogota)
Recipient of the Scholarship of Excellence (Beca a la Excelencia)
FLORIDA INTERNATIONAL UNIVERSITY (FIU)Miami, FLExpected in April 2010 ā āMaster of Business Administration (MBA): - GPA:
GPA: 3.95/4, Leadership Award of Excellence - Awarded by Classmates
Academic Award of Excellence - Awarded by Faculty
BABSON COLLEGEBabson Park, MAExpected in May 1999 ā āB.S:Business Administration, Investments and Entrepreneurial Studies - GPA:Magna Cum Laude Graduate
UNIVERSITY OF THE CUMBERLANDSFlorence, KYExpected in ā āPhD. In Business: Specialty in:Entrepreneurship - GPA:
GPA: 4.0/4.0
Work History
Marquette University - Adjunct Professor Milwaukee, , Panama06/2018 - Current
Teach FIN 3244, Fundamentals of Financial Markets, Investments and International Financial Markets.
Wrote and modernized course materials, including syllabi, assignments and exams and facilitated student understanding of the financial system with stock market simulation.
Utilized various methods, including exams, quizzes and assignments to assess student comprehension and monitored student performance using automated reporting system.
Marquette University - Adjunct Professor Milwaukee, , Panama01/2017 - Current
Instruct business students in classes such as Principles of Management and Financial Accounting.
Utilize Harvard Business School cases to facilitate the learning process.
Aided in migration of technological options and course materials for [Subject] and [Subject] software to add better functionality for students and faculty members.
Marquette University - Adjunct Professor Milwaukee, WI, 01/2016 - Current
Teach Professional Experience (BUSX 460), an innovative and experiential learning course that integrates knowledge and theory learned in the classroom with the real-life experience of a professional internship.
Currently teaching BUSX 460 to students on the main campus in an online synchronous format, utilizing Blackboard, Panopto, WebEx and several instructional methodologies to keep courses fresh and engaging.
Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Arthur J Gallagher & Co. - Administrative Consultant Lexington, , Panama01/2008 - Current
Successfully managed negotiation, contracting and transition with TPA representing 14% of hospital billing, capturing 78% of market share and increase billing by 50% ($2,000,000).
Design and develop a risk management strategy for the hospital, including specialized insurance products and an interest rate SWAP, which was used to finance major hospital expansion.
Member of team used to identify and qualify potential acquisition targets for growth.
AMERICAN HOSPITAL MANAGEMENT COMPANY - Vice President City, , Panama01/2002 - 12/2008
Engineered complete financial turnaround of company, taking it from losing over $100,000 a year to breakeven within 8 months and profitability in 14 months.
Developed and implemented strategic plan to expand the market and product line of the company after the departure of key executives, including complete redesign of marketing strategy, selection of the target market and all promotional activities.
Developed pilot project with large insurer to expand direct billing agreement to include additional services, increasing revenue by over 50%, utilization and customer satisfaction.
Lead the negotiations and collections effort for a client hospital with over $2,000,000 in accounts receivables with a US payer.
Though a multistage solution, including key delivery dates, was able to keep the program operational and billing while bringing down receivable from over 180 days to under 50 days within a period of 9 months.
Work History
FLORIDA STATE UNIVERSITY- Adjunct Professor Panama City, Panama, 06/2018 - Current
Teach FIN 3244, Fundamentals of Financial Markets, Investments and International Financial Markets.
Wrote and modernized course materials, including syllabi, assignments and exams and facilitated student understanding of the financial system with stock market simulation.
QUALITY LEADERSHIP UNIVERSITY- Adjunct Professor Panama City, Panama, 01/2017 - Current
Instruct business students in classes such as Principles of Management and Financial Accounting.
Utilize Harvard Business School cases to facilitate the learning process.
TOWSON UNIVERSITY- Adjunct Professor Towson, Maryland01/2016 - Current
Teach Professional Experience (BUSX 460), an innovative and experiential learning course that integrates knowledge and theory learned in the classroom with the real-life experience of a professional internship.
Currently teaching BUSX 460 to students on the main campus in an online synchronous format, utilizing Blackboard, Panopto, WebEx and several instructional methodologies to keep courses fresh and engaging.
HOSPITAL NACIONAL- Administrative Consultant Panama City, Panama, 01/2008 - Current
Successfully managed the negotiation, contracting and transition with a TPA representing 14% of hospital billing, capturing 78% of the market share and increase billing by 50% ($2,000,000).
Design and develop a risk management strategy for the hospital, including specialized insurance products and an interest rate SWAP, which was used to finance a major hospital expansion.
Member of team used to identify and qualify potential acquisition targets for growth.
AMERICAN HOSPITAL MANAGEMENT COMPANY- Vice President Panama City, Panama, 01/2002 - 12/2008
Engineered a complete financial turnaround of the company, taking it from losing over $100,000 a year to breakeven within 8 months and profitability in 14 months.
Develop and implement a strategic plan to expand the market and product line of the company after the departure of key executives, including complete redesign of marketing strategy, selection of the target market and all promotional activities.
Developed pilot project with large insurer to expand direct billing agreement to include additional services, increasing revenue by over 50%, utilization and customer satisfaction.
Lead the negotiations and collections effort for a client hospital with over $2,000,000 in accounts receivables with a US payer.
Though a multistage solution, including key delivery dates, was able to keep the program operational and billing while bringing down receivable from over 180 days to under 50 days within a period of 9 months.
Accomplishments
PROJECT CHILE Santiago & Chillan, Chile.
Selected to participate in a grant program (Aug 1999 - July 2000) developed in partnership with the international business community to promote and increase understanding of world business, global awareness, and Spanish language skills.
Project Chile was intended to provide technical import-export skills, fluency in Spanish, an acquaintance with Chilean culture, and professional work experience.
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