Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Professor of Business, dedicated to learning and development, with a doctorate in Organizational Leadership and 10+ years experience directing large-scale operations. Ability to identify and implement change management and organizational development needs. Strong project planning, project management, and project integration skills with a proven record of accomplishment, internal client and vendor, in relationship management. Exceptional communicator and facilitator.


Performance Management

Change Management

Project Management

Instructional Design & Curriculum Development

Leadership & Organizational Development

Process Improvement

Customer Relations

Training & Analysis

08/2012 to Current Adjunct Professor Marquette University | , ,
  • Lead Strategies in Human Resources course, accountable for overall instructional and academic excellence.
  • Instruction geared to achievement of course objectives.
  • Ensure quality and integrity of each respective academic program.
  • Use current technology, multi-media instructional tools and multiple adult learning theories.
09/2011 to Current Associate Professor University Of Kentucky | , ,
  • Lead and train bachelors and graduate students for the College of Business in the principles of Leadership, Marketing Management, Organizational Behavior, and Operations Management applied in real-world settings.
  • Use current technology, multiple adult learning theories, to facilitate students' entrance into the workforce or enhance opportunities for advancement in management positions.
  • Facilitate class discussions, develop course curriculum instructional design, evaluate and assess achievement.
  • Recruited by CEO to enhance BBA and MBA Degree programs.
  • 100% satisfaction rating with students.
11/2006 to 12/2010 Adjunct Professor Marquette University | , ,
  • Promoted graduate level learning through a variety of course activities through the application of adult learning theories (e.g.
  • lectures, practical application and analysis of students work environments, case studies, team projects, research papers).
  • Facilitated class discussions, developed course curriculum instructional design, evaluated and assessed achievement.
  • Courses: Organizational Development & Change, Organizational Behavior, Managerial Leadership, The Woman Leader, and Integrated Studies in Management.
  • Specifically recruited by campus director to improve MBA Degree program.
  • Achieved and maintained a 98% satisfaction rating with students.
11/2001 to 11/2004 Asset Manager Apple Inc. | , ,
  • Promoted to Asset manager within 2 yrs.
  • increasing P&L, budget, and management responsibilities Consistently met or exceeded performance goals Marketing strategies and vendor relationship management identified and generated over a million dollars in new business development.
  • Maintained customer satisfaction rating to 98% Led restructuring and team-building activities - result: 50% increase in team performance Managed 12 - 24 direct reports.
11/1999 to 11/2004 Customer Outreach Manager Department Of Administrative Services, State Of Ohio | , ,
  • Implemented enterprise managed services (10K+ employees) contract for NASA Dryden.
  • Scope of services included: customer outreach, IT asset management, desktop support, network operations, telecommunications, & helpdesk.
  • Provided interface between NASA & Lockheed Sr.
  • Leadership, employees; management representative for Dryden at the enterprise level.
08/2000 to 04/2002 Customer Outreach Manager | , ,
  • Directed customer and employee education | training initiatives for several major enterprise system upgrades and general contract requirements Coached managers across the business; facilitated and conducted briefings for multiple levels of management and employees Developed marketing plans, planned and oversaw major technology expos.
  • Used electronic surveys, and applied statistical data analysis, trending methodologies, benchmarking and metrics to increase customer satisfaction from 77% to 98% in 1 yr.
  • Managed 64 direct reports.
1999 to 2000 Special Projects Coordinator NA | , ,
  • Government organization conducting flight research and engineering.
  • Key role in oversight of installation and implementation of a new telecommunications system.
  • Provided training on new telephone system to ensure customer knowledge and satisfaction.
  • Developed emergency operations handbook for Year 2000 computer transition.
Expected in 2007 MBA | Management and Leadership Ed.D, Organizational Leadership - University of , , GPA:
Expected in 2002 B.S | Business Management University of Phoenix, , GPA:

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School Attended

  • Ed.D, Organizational Leadership - University of
  • University of Phoenix

Job Titles Held:

  • Adjunct Professor
  • Associate Professor
  • Adjunct Professor
  • Asset Manager
  • Customer Outreach Manager
  • Customer Outreach Manager
  • Special Projects Coordinator


  • MBA
  • B.S

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