Professor of Business, dedicated to learning and development, with a doctorate in Organizational Leadership and 10+ years experience directing large-scale operations. Ability to identify and implement change management and organizational development needs. Strong project planning, project management, and project integration skills with a proven record of accomplishment, internal client and vendor, in relationship management. Exceptional communicator and facilitator.
Performance Management Change Management Project Management Instructional Design & Curriculum Development | Leadership & Organizational Development Process Improvement Customer Relations Training & Analysis |
- Lead Strategies in Human Resources course, accountable for overall instructional and academic excellence.
- Instruction geared to achievement of course objectives.
- Ensure quality and integrity of each respective academic program.
- Use current technology, multi-media instructional tools and multiple adult learning theories.
- Lead and train bachelors and graduate students for the College of Business in the principles of Leadership, Marketing Management, Organizational Behavior, and Operations Management applied in real-world settings.
- Use current technology, multiple adult learning theories, to facilitate students' entrance into the workforce or enhance opportunities for advancement in management positions.
- Facilitate class discussions, develop course curriculum instructional design, evaluate and assess achievement.
- Recruited by CEO to enhance BBA and MBA Degree programs.
- 100% satisfaction rating with students.
- Promoted graduate level learning through a variety of course activities through the application of adult learning theories (e.g.
- lectures, practical application and analysis of students work environments, case studies, team projects, research papers).
- Facilitated class discussions, developed course curriculum instructional design, evaluated and assessed achievement.
- Courses: Organizational Development & Change, Organizational Behavior, Managerial Leadership, The Woman Leader, and Integrated Studies in Management.
- Specifically recruited by campus director to improve MBA Degree program.
- Achieved and maintained a 98% satisfaction rating with students.
- Promoted to Asset manager within 2 yrs.
- increasing P&L, budget, and management responsibilities Consistently met or exceeded performance goals Marketing strategies and vendor relationship management identified and generated over a million dollars in new business development.
- Maintained customer satisfaction rating to 98% Led restructuring and team-building activities - result: 50% increase in team performance Managed 12 - 24 direct reports.
- Implemented enterprise managed services (10K+ employees) contract for NASA Dryden.
- Scope of services included: customer outreach, IT asset management, desktop support, network operations, telecommunications, & helpdesk.
- Provided interface between NASA & Lockheed Sr.
- Leadership, employees; management representative for Dryden at the enterprise level.
- Directed customer and employee education | training initiatives for several major enterprise system upgrades and general contract requirements Coached managers across the business; facilitated and conducted briefings for multiple levels of management and employees Developed marketing plans, planned and oversaw major technology expos.
- Used electronic surveys, and applied statistical data analysis, trending methodologies, benchmarking and metrics to increase customer satisfaction from 77% to 98% in 1 yr.
- Managed 64 direct reports.
- Government organization conducting flight research and engineering.
- Key role in oversight of installation and implementation of a new telecommunications system.
- Provided training on new telephone system to ensure customer knowledge and satisfaction.
- Developed emergency operations handbook for Year 2000 computer transition.
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School Attended
- Ed.D, Organizational Leadership - University of
- University of Phoenix
Job Titles Held:
- Adjunct Professor
- Associate Professor
- Adjunct Professor
- Asset Manager
- Customer Outreach Manager
- Customer Outreach Manager
- Special Projects Coordinator
Degrees
- MBA
- B.S
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