Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Adaptable and enterprising restaurant professional with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Multi-talented self starter and team player. Flexible with meeting new challenges and tackling changing priorities in creative environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, a versatile Actor with background in Film, Television and Theater.
Accomplishments
- Professional Actor for 30 years with lead roles in Movies, TV, Commercials and on Broadway
- SAG-AFTRA member since 1996.
- AEA member since 1996.
- School of Bartending Certificate 1991
Skills
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Work History
06/1991 to Current Actor Department Of Defense | Southport, NC,
- Acted in a number of TV, Film and Broadway productions.
- Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Attended various auditions with excellent success rate.
12/2008 to 11/2017 Floor Manager / Waiter / Bartender The Paradies Shops | Columbus, OH,
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
05/1996 to 08/2000 Catering Manager / Bartender / Waiter Senior Lifestyle Corporation | Effingham, IL,
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences by overseeing every area of event operations.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
08/1998 to 12/1999 Waiter The Nielsen Company | State College, PA,
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
03/1996 to 09/1996 Server/Bartender Michael's Restaurant | City, STATE,
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and Claire repeat business.
07/1997 to 03/1998 Server Time Cafe | City, STATE,
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
03/2021 to 09/2021 Store/Product Manager Alive And Well Health Food Store | City, STATE,
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
05/1998 to 09/1998 Field Representative Bacardi USA/Turi Vodka | City, STATE,
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted On-site studies and research to determine customer purchasing patterns and preferences.
- Attended events to network among interested parties, generate leads and improve customer acquisition.
- Connected with customers to assess satisfaction and resolve service issues.
01/2016 to 03/2016 Movie Producer Golden Boy | City, STATE,
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Presented production ideas and determined creative scenarios for production and delivery.
- Coordinated with producers, director and coached on-set talent.
- Collaborated with Casting Director to hire talent.
- Directed scenes when needed.
05/2018 to 06/2019 Acting Instructor The Shubert Org. / Broadway In Motion | City, STATE,
- Met needs of different students by adapting teaching materials and methods.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Organized activities to promote learning and increase student enjoyment.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Educated students on acting and improvisation by applying variety of instructional techniques within hands-on curriculum.
- Maintained energy and enthusiasm in fast-paced environment.
05/2022 to Current Uber Partner Uber Eats | City, STATE,
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Adhered to tight schedule and met departure and arrival deadlines.
Education
Expected in 06/1995 Bachelor of Fine Arts - Acting | Acting University of North Carolina School of The Arts, Winston-Salem, NC,
- Professional Development: Acting in Major productions
- Relevant Coursework: Acting, Writing, Directing & Producing
Expected in 01/1991 Bachelor of Arts | Acting/Communications University of Florida, Gainesville, FL
- Relevant Coursework: Acting/Communications
- Professional Development: Acting in major productions
- Tau Epsilon Phi Member
Affiliations
Member: Screen Actors Guild, Actors Equity Association
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Resume Overview
School Attended
- University of North Carolina School of The Arts
- University of Florida
Job Titles Held:
- Actor
- Floor Manager / Waiter / Bartender
- Catering Manager / Bartender / Waiter
- Waiter
- Server/Bartender
- Server
- Store/Product Manager
- Field Representative
- Movie Producer
- Acting Instructor
- Uber Partner
Degrees
- Bachelor of Fine Arts - Acting
- Bachelor of Arts
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