Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Focused individual promoting well-rounded skill set including Strong Organizational Skills and the Ability to Multi-Task. Willing to do whatever it takes to successfully complete projects on time and within budget. Looking to further career by working as an Assistant Project Manager.
Skills
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Experience
12/2017 to Current
Accounts Receivable Cbm Systems – Richland, WA,
- The first line of communication for Property Managers regarding resident accounts
- Manage the property personnel for timely submission of their documentation
- Gather, code, input receivable information, process payments, charges, cash receipts, and adjustments for over 2200 residential units
- Generate accurate and timely invoices and statements for residents.
- Reconciled bank and credit card accounts monthly.
- Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
- Maintained accuracy when reviewing and reconciling general ledger.
12/2015 to 11/2018
Assistant Property Manager Project H.O.M.E. – Philadelphia, PA,
- Prepared and delivered communication notices to residents
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Processed future resident communication and applications
- Collected and reviewed rental payments from residents
- Supported the Property Manager in all aspects of property management including the onboarding of new leasing consultants
- Assumed Property Manager duties in their absence
- Ensured all procedures complied with Fair Housing, state, and federal laws.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
12/2013 to 11/2016
Leasing Consultant Camden Property Trust – San Diego, CA,
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following company's verification process.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Used conflict resolution skills to quickly resolve issues among residents.
12/2008 to 11/2014
Renewals Specialist Granicus – Sacramento, CA,
- Regular communications with current and future customers.
- Manage a pipeline of Client contracts coming up for renewals
- Collaborated with sales to consult and sell product options.
- Responsible for ensuring customers renew their relationship with a company through their SaaS contract.
- Build relationships with Client to assist in the adoption and renewals process.
- Builds quotes, review contract terms and identify up-sell opportunities.
- Support Sales in overall negotiation to ensure Client timely commitment to renew their contract.
- Maintain and report on a rolling 120 day forecast of renewals in assigned accounts.
Education and Training
Expected in
Bachelor of Science – BS: Business Management
Western Governors University - Atlanta, GA
Western Governors University - Atlanta, GA
LinkedIn
- www.linkedin.com/in/Jessica-Claire
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Resume Overview
School Attended
- Western Governors University
Job Titles Held:
- Accounts Receivable
- Assistant Property Manager
- Leasing Consultant
- Renewals Specialist
Degrees
- Bachelor of Science – BS
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