Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Focused individual promoting well-rounded skill set including Strong Organizational Skills and the Ability to Multi-Task. Willing to do whatever it takes to successfully complete projects on time and within budget. Looking to further career by working as an Assistant Project Manager.

  • Data Entry and 10-Key
  • Financial Calculation and Analysis
  • Attention to Detail
  • Creative Problem Solving
  • Relationship Building
  • Customer Relations
  • Time Management
  • Proactive and Self-Motivated
  • Accounts Receivable
  • Word Processing
  • Critical Thinking
  • Handling Confidential Materials
  • CRM Tracking
  • Microsoft Office
  • General Ledger Management
12/2017 to Current
Accounts Receivable Cbm Systems Richland, WA,
  • The first line of communication for Property Managers regarding resident accounts
  • Manage the property personnel for timely submission of their documentation
  • Gather, code, input receivable information, process payments, charges, cash receipts, and adjustments for over 2200 residential units
  • Generate accurate and timely invoices and statements for residents.
  • Reconciled bank and credit card accounts monthly.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Maintained accuracy when reviewing and reconciling general ledger.
12/2015 to 11/2018
Assistant Property Manager Project H.O.M.E. Philadelphia, PA,
  • Prepared and delivered communication notices to residents
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Processed future resident communication and applications
  • Collected and reviewed rental payments from residents
  • Supported the Property Manager in all aspects of property management including the onboarding of new leasing consultants
  • Assumed Property Manager duties in their absence
  • Ensured all procedures complied with Fair Housing, state, and federal laws.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
12/2013 to 11/2016
Leasing Consultant Camden Property Trust San Diego, CA,
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Used conflict resolution skills to quickly resolve issues among residents.
12/2008 to 11/2014
Renewals Specialist Granicus Sacramento, CA,
  • Regular communications with current and future customers.
  • Manage a pipeline of Client contracts coming up for renewals
  • Collaborated with sales to consult and sell product options.
  • Responsible for ensuring customers renew their relationship with a company through their SaaS contract.
  • Build relationships with Client to assist in the adoption and renewals process.
  • Builds quotes, review contract terms and identify up-sell opportunities.
  • Support Sales in overall negotiation to ensure Client timely commitment to renew their contract.
  • Maintain and report on a rolling 120 day forecast of renewals in assigned accounts.
Education and Training
Expected in
Bachelor of Science – BS: Business Management
Western Governors University - Atlanta, GA

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School Attended

  • Western Governors University

Job Titles Held:

  • Accounts Receivable
  • Assistant Property Manager
  • Leasing Consultant
  • Renewals Specialist


  • Bachelor of Science – BS

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