Qualified customer service and sales representative with over ten years experience in fast-paced customer service and retail sales. Personable and professional under pressure. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Managed accounting operations, accounting close, account reporting and reconciliations.Updated investment records upon funding of investments.Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.
Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Guaranteed positive customer experiences and resolved all customer complaints.Stocked and rotated inventory regularly.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Prepared items according to written or verbal orders, working on several different orders simultaneously.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.
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