Account Stategist Resume Example TTEC

ACCOUNT STATEGIST

Professional Summary

Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals. Successful at revitalizing customer engagement and achieving dramatic growth with revolutionary strategies. Proficient in product monetization and mobilization approaches to boost long-term growth. Dedicated to meeting and exceeding Most Industries customer needs. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Skills

New account creation
Goals and performance
Business process optimization
Account development
Relationship building and management

Product and service sales
Brand Management
Client Development
Business development and planning
Google Ads, Display Youtube, Shopping [Product] expertise

Work History

Account Stategist, 07/2016 to Current
TTEC – Tempe, AZ

Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Increased longevity of Google Ads accounts by providing individualized customer service and developing relationships with account holders.
Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability.
Introduced new processes to improve account and market tracking, increasing company revenue $.
Educated clients on new products or services and updated account information to maintain high standards of client service.
Managed book of business worth $3,000,000,000 across 140 accounts.
Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.

Website Consultant , 05/2014 to 05/2022
Alpine Access – Peoria, IL

Designed and executed security measures such as firewalls and encryption.
Multi-tasked across multiple focuses to generate project results and meet deadlines and organizational expectations.
Worked with Website Consultant to synchronize web presence with brand identity and logo.
Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
Delivered user support to clients to train, educate and answer questions.
Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
Developed functional digital design concepts across various platforms to strengthen company brand and identity.

Night Auditor, 09/2012 to 10/2013
Four Points At Sheraton – Peoria, IL

Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Kept accounts in balance and ran daily reports to verify totals.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Performed daily inventory for keys and linens and detailed all information in audit reports.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Entered customer data using Hotel software and updated information whenever patrons changed rooms.
Assisted day staff by completing daily computer backups, virus checks and program updates.
Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Ran daily, weekly and monthly reports to close day and meet objectives.
Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
Logged wake-up call requests and set up automatic rings in system.
Performed nightly updates to room charges and rates.
Assessed data and information to verify entry, calculation and billing code accuracy.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.

Education

High School Diploma: 06/1991
Highland High School - Salt Lake City, UT

Associate of Science: Business Administration And Management, 03/2019
Colorado Technical University - Online

Certifications

100% Google Ads Certified

Resume Overview

Companies Worked For:

TTEC
Alpine Access
Four Points At Sheraton

School Attended

Highland High School
Colorado Technical University

Job Titles Held:

Account Stategist
Website Consultant
Night Auditor

Degrees

High School Diploma : 06/1991
Associate of Science : Business Administration And Management , 03/2019

Account Stategist Resume Example

Resume Score: 80%

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