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Xerox Resume Example

Resume Score: 90%

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XEROX
Career Focus

Competent Project Manager equipped with solid time management Analytical, and interpersonal skills. Seeking an entry level position in the Project Management field.

Core Qualifications

  • Effective Communicator
  • Dependable
  • Time Management
  • Detail Oriented
  • Critical thinker
  • Experience in customer service
  • Multitasking
  • Professional demeanor
  • Team leadership
  • Planning/coordinating
  • Microsoft Word, Excel, PowerPoint and Gantt chart
  • Microsoft Project
  • PC and network troubleshooting
  • Backup installation and configuration
Education and Training
Project Management Professional Course (PMBOK 5th Ed), Summer 2015Meinders School of Business - Oklahoma City, OK, Oklahoma

This course prepared me for the PMP exam by examining the special nature of projects – concepts, definitions and approaches. Critical to mastering the PMI methodology as a clear understanding of the phases of the Project Management Life Cycle: From Initiation to Closeout; and the related processes and sub-processes that characterize the project management approach: Integration Management, Scope Management, Time Management, Cost Management, Quality Management, Human Resource Management, Communications Management, Risk Management, Procurement Management and Professional Responsibility.

MBA : Business Administration, 2015Oklahoma Christian University - Edmond, OK, Edmond

Business Administration with a specialization in Project Management

3.8/4.0 GPA

Bachelor of Science : Health Sc and Information System, 2012Southwestern Oklahoma State University - Weatherford, OK, Custer

During this four year program I took a minor in Information Systems where I learned basic coding with Java and visual basics.

I also did a group project with stamps Work where we designed a prototype for device that monitors traffic.

Member of International Students Association

Accomplishments

Scheduling

  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.
  • Successfully developed and realized a pipe-born water project which resulted in an entire community of over 500 people having access to portable water.

Certifications


-Currently studying for the Project Management Certification

Work Experience
August 2012 to CurrentSeagate Technology LLC - Oklahoma City, Oklahoma
  • Team lead in the beta testing team for Network Attached Storage Devices.
  • Multiple test runs on hardware/software to make sure they satisfy customer needs Team lead for the User Acceptance Testing for the call center software that simulates calls and manage the warranty data base Prepare and submit survey and bug sheet to the engineers for evaluation, firmware updates and re-testing.
  • As Engineering Technician: provide customer support, by resolving basic to complex inquiries regarding Seagate products and services, primarily over the telephone, mail and chat Work extensively with customers to analyze problems with Storage devices, software applications, and network performance, determine root-cause and provide corrective actions to resolve the problem.
  • Provide guidance, coaching, technical consultation and training to new and less experienced employees while answering technical questions and solving problems.
  • Deliver positive customer experience according to Seagate standards and remain knowledgeable of product line, current industry products and technologies.
  • Equally take pride in advising, motivating and educating customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Maintain log of problems in our internal database so that recurring problems can be reported to product development.
Xerox
May 2012 to August 2012
Yukon, Oklahoma
  • As a technical Sales Advisor for Apple Inc., used IOs operating system to confidently setup, install and troubleshoot ipads, iPods and iPhones.
  • Perform many other tasks as required by the customer to keep them satisfied and happy with their product.
  • Worked in a call center environment where multitasking is a daily expectation of my job.
  • Ran multiple windows simultaneously and navigate through web pages to document and resolve customer issue.
  • Ensuring customer satisfaction at the end of every call is my priority.
  • I am required to meet their needs and to do so in a timely yet professional manner.
Seasonal Contractor
January 2012
Insight Global Polling Staff - Austin, Texas
  • As a seasonal employee, I supervised poll operators on the operations the electronic voting devices with reliability and integrity.
  • Routinely performed general onsite and over the phone troubleshooting with poll workers at seven different polling stations.
  • Communicated effectively with the State Election Board regarding every discrepancy and unusual occurrences I notice on site.
Helpdesk Technician
May 2010 to April 2011
Interscope Technologies - Oklahoma City, Oklahoma
  • Planned, prioritized, scheduled, and communicated to the Field Technicians all service call requests requiring on-site assistance on a daily bases.
  • Created instructional manuals on installation procedure for point of sale systems and peripherals, database backup procedure and general equipment maintenance in franchisee stores.
  • Documented all service calls in our ticketing system database to make sure customer issues are addressed and resolved in a timely manner.
  • Proactively identified and recommended technical procedures to mitigate equipment failures and possible store downtime.
Languages
Fluent in French and English, also read and understand everyday Spanish.
Professional Affiliations
Project Management Institute -Member OKC Chapter
Skills

Microsoft Office ( Excel, Power Point, Word) Microsoft Project, multitasking, Network Attached Storage, network installation and troubleshooting, Project Management, Excellent written and communication skills

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Seagate Technology LLC
  • Insight Global Polling Staff
  • Interscope Technologies

School Attended

  • Meinders School of Business
  • Oklahoma Christian University
  • Southwestern Oklahoma State University

Job Titles Held:

  • Xerox
  • Seasonal Contractor
  • Helpdesk Technician

Degrees

  • Project Management Professional Course (PMBOK 5th Ed) , Summer 2015
    MBA : Business Administration , 2015
    Bachelor of Science : Health Sc and Information System , 2012

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