Community Services Liaison with 27yrs of experience. Reliable, dependable and dedicated leader with a collaborative approach and a results-driven focus. SME in a multitude of areas. Best Qualified Candidate. Dedicated leader. A highly motivated and effective professional.
MS Word, Excel, PowerPoint, Outlook and additional Microsoft applications
Crisis Prevention Intervention Instructor
American Red Cross CPR, and First Aid Certified
Training and Human Resources Development
Leadership and Organization Motivation Instructor
WORK/LIFE CONSULTANTMay 2016 to May 2017 US Defense Department － Okinawa, Japan
Assessed Military family needs and provided continuing work/life services.
Established goals, objectives, and procedures in accordance with applicable State, Dept.
of Defense and Federal regulations.
Designed and established marketing and public relations strategies to ensure target populations were informed of services.
Promoted, networked and collaborated with sister services in assuring community concerns and issues were addressed efficiently.
Effectively provided community outreach daily while assisting in developing goals and plans.
Developed Interviewing Skills workshops.
Facilitated Federal Employment and Resume building Workshops.
Communicated with leadership regarding changes and trends in Local community.
Successfully collaborated with community organizations/recruiters to ensure solid employment opportunities for Retired Military members and their dependents.
Prepared high level documentation and advanced correspondence for presentation to Military Families.
Assisted in identifying and prioritizing goals.
Responsible for communicating effectively both orally and in writing to a multitude of Unit Commanders.
Served as a Liaison for military spouses, providing sensitive information under highly stressful conditions.
EFMP COORDINATORMar 2013 to May 2016 US Defense Department － Okinawa, Japan
Independently performed complex assessments, identified family needs and identified local resources to prevent gaps in available services.
Determined services for appropriate assistance, and provided tailored guidance regarding accessing nonstandard services due to the individual local and state regulations, laws, and compliance.
Researched and prepared informational articles/presentations on EFMP program.
Interviewed families to identify and evaluate special needs and situational stressors.
Researched and analyzed trends impacting families with special needs.
Clearly developed creative solutions to address identified issues.
Accomplished clients' care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress.
Facilitated interdisciplinary approaches and monitored treatment outcomes.
Supported multiple clients within various stages of need.
Assisted with multitudes of documents to assure proper understanding of paperwork and knowledge of rights pertaining to client's healthcare needs.
Assured personal information remained protected and private at all times.
Operated under stringent time constraints, and met guidelines as appropriated by federal expectations.
Ability to remain organized and efficient while meeting organization expectations.
Designed and established marketing schemes and public relations strategies to ensure target populations were informed of various individual and/or family support services.
Jul 2010 to Sep 2012 LONG TERM CASEMANAGER Aetna Medicaid Administrators － Phoenix, AZ
Knowledge of delivery systems administered by federal agencies, non-standardized communities and state service providers.
Implemented concepts, principles, theories and practices related to pertinent social services.
Performed in the capacity of a Pediatric Long Term Illness case-manager, performing all duty requirements.
Proactively assisted members in understanding the mental and medical health systems as they pertained to services.
Served as a liaison for patients and their physicians to improve quality of care.
Conducted quarterly home visits and welfare checks to assure members medical conditions were stable, and to prevent future hospitalization.
Provided timely non-medical clinical counseling services to individuals and families experiencing difficulties with various stressors.
Assured members possessed proper tools to live least restrictive lives.
Developed healthy relationships with member's supports to assure timely communications of necessary needs, and changes in members' welfare.
ACT TEAM CLINICAL COORDINATORMar 2008 to Jul 2010 Southwest Network/Magellan Co － Phoenix, AZ
Trained in motivational interviewing, and possess the ability to intervene during crisis situations while remaining calm and tactfully meeting agency expectations.
Certified crisis prevention intervention specialist and possess the ability to provide aid to families during stressful or emergent situations.
Trained staff on the core philosophy of providing for the Care, Welfare, Safety, and Security of everyone involved in a crisis situation.
Provided staff with the skills to safely and effectively respond to anxious, hostile, or violent behavior while balancing the responsibilities of care.
Experience creating ongoing written individual mental health service plans, and assisted clients with the proper steps needed towards achieving identified goals.
Prepared and submitted Employee quarterly Performance evaluations Served as a liaison between staff and clients experiencing high levels of stress.
Provided de-escalation techniques.
Identified signs and behaviors pertaining to sexual abuse, physical abuse and neglect, dangers to self/others, or crisis situations prior to occurrences.
Assisted clients with implementing, maintaining, and providing work/life services to meet the community needs.
Conducted and executed marketing and public relations crusades to ensure target populations were informed of services and activities.
Responsible for communicating both verbally and in writing with clients, their families and judicial staff regarding the status of goals, and progression of objectives.
Education and Training
Master of Arts, Business Management/Organizational Leadership2003Troy State University － Troy, AlabamaBusiness Management/Organizational Leadership
Microsoft applications, agency, case-manager, counseling, CPR, client, clients, delivery, documentation, First Aid, Human Resources, Instructor, Leadership, marketing, mental health, Excel, Outlook, PowerPoint, MS Word, philosophy, presentations, progress, public relations, quality, Risk Management, Safety, social services, treatment plans, Workshops, written, articles