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Winery Manager Resume Example

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WINERY MANAGER
Professional Summary

Hardworking Sales Manager experienced at building relationships and driving customer satisfaction. Engaging and personable with the ability to increase business opportunities through outstanding product presentations, effective communication skills, and an ability to efficiently resolve issues.

Skills
  • Business operations
  • Sales expertise
  • Team management
  • Customer rapport
  • Relationship building and management
  • Verbal and written communication
  • Goals and performance
  • Networking skills
  • Upselling
  • Time management
  • Digital marketing
  • Budgeting
  • Contract Management
  • Problem resolution
  • New account creation
  • MS Office
Work History
August 2018-August 2020Winery Manager | Hawks View Winery | Sherwood, OR
  • Drove total winery results by overseeing operations of the Tasting Room, Wine Club, and Online store.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demands of a high traffic tasting room.
  • In 2019, Increased Tasting Room sales by 29% through establishing goals, overseeing performance and measuring progress. Grew Wine club memberships by 35%.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Managed all winery events: Interviewed clients to understand event scopes of work, establish budgets & timelines, create contract, select food & wine menu, contact vendors, plan layout & flow, set up, clean up, ect.
  • Responsible for entire talent lifecycle, hired strong candidates for team openings using word of mouth referrals, job boards, and social media to find applicants.
  • Maximized performance of 10-20 associates by aligning on daily activities, coaching, offering hands-on support, and instituting motivational approaches.
  • Revised company hiring/onboarding practices as well as other HR policies to improve education, awareness and compliance.
  • Cross-trained existing employees to maximize team agility and performance and in turn reduced costs by eliminating the need for temporary employees.
  • Created and collaborated on email and social media strategies, promotions, and content with the marketing team.
  • Leveraged Excel spreadsheets to manage and track sales, events, and staff incentives.
  • Approved/processed weekly payroll submissions for all employees within ADP.
  • Reduced loss through strategic operating fundamentals and monthly inventory assessments.
  • Conducted safety inspections per OSHA and federal guidelines and maintained proper documentation and compliance.
January 2012-August 2018Store Manager | Victoria's Secret | Tigard, OR
  • Managed the largest volume store in Oregon/SW WA.
  • Delivered top store performance, ranked in the top third of the the company on multiple occasions.
  • Created and maintained a strong culture focused on company priorities and values.
  • Ensured operational excellence of the store by effectively managing and controlling expenses.
  • Role modeled, taught, and coached individuals to create the best in class experience to drive total sales and repeat customers.
  • Developed individual's product knowledge through detailed onboarding programs, weekly Management meetings, and monthly staff assessments.
  • Selected and developed top talent through understanding specific team needs and developing a talent pipeline.
  • Personally demonstrated and coached store team how to inspire customers to sign up for loyalty programs including the PINK Nation app and the Angel Credit Card and meet daily goals.
  • Acquired and promoted key individuals up through the ranks and eventually into store managers within the district.
  • Created a productive weekly schedule for 30-100 team members across multiple departments within strict payroll budget guidelines.
  • Reduced SHRINK through education and driving strong operating fundamentals.
  • Implemented new uses of technology and applications.
  • Lead and participated in many new store remodel projects and grand openings across Oregon, WA, and Northern CA as a regional trainer.
  • Assisted DM and RM in facilitating learning workshops for leaders across all district stores to develop consistency in skillsets and experience from store to store.
  • Traveled to support other Store Managers with space planning, mapping, and executing new visual merchandising concepts and increase profitability.
January 2006-January 2012Assistant Store Manager | Victoria's Secret | Tigard, OR
  • Trained and managed associates in creating exceptional customer service and loyalty building techniques.
  • Directed specific merchandising, promotion and brand loyalty efforts for all three departments: PINK, Lingerie and Beauty.
  • Managed opening and closing procedures and communicated daily insights and or changes to enhance efficiencies and sales strategies.
January 2002-January 2006Merchandise Lead/Sales Support Associate | Victoria's Secret | Tigard, OR
Education
2019WSET Level 2 Certification Wine Spirits And Education Trust, Portland, OR
2001Completed Courses: Computer ApplicationsYakima Valley Community College, Yakima, WA
June 2000High School DiplomaEisenhower High School, Yakima, WA
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Resume Overview

Companies Worked For:

  • Hawks View Winery
  • Victoria's Secret

School Attended

  • Wine Spirits And Education Trust
  • Yakima Valley Community College
  • Eisenhower High School

Job Titles Held:

  • Winery Manager
  • Store Manager
  • Assistant Store Manager
  • Merchandise Lead/Sales Support Associate

Degrees

  • WSET Level 2 Certification
    Completed Courses: Computer Applications
    High School Diploma

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