, , 100 Montgomery St. 10th Floor(555) XXX-1000, resumesample@example.com
Professional Summary
Dynamic customer service professional with 3+ years history providing high-quality service to guests in restaurant settings. Adaptable individual with exceptional communication and multi-tasking ability. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Craft beer and wine knowledge
Sales expertise
Hospitality Service Expertise
POS system expertise
Bar terminology
Knowledge of Identification regulations
Item promotion
Guest relations management
Analytical and critical thinking
Flexible & Adaptable
Self-motivated professional
Interpersonal Communication
Multitasking abilities
Marketing familiarity
High-Volume Dining
Tableside Service
Inbound and Outbound Calling
Social Media Integration
Social media marketing
Public Relations
Work History
06/2020 to 01/2021Wine ServerHooters Of America, Llc | Odessa, TX,
Served alcoholic and non-alcoholic beverages in bar environment.
Determined customer preferences to suggest appropriate cocktails and increase sales.
Maintained clean and organized bar area, including bar tables and chairs.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic, fast paced restaurant while maintaining calm, professional demeanor.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Kept track of event finances, including initial deposits, due payments and final balances.
Answered guest questions about event plans and food service choices.
Worked with POS system to place orders, manage bills and handle complimentary items.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
04/2017 to 04/2018Hooters GirlCaesars Entertainment Corporation | Joliet, IL,
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Displayed enthusiasm and promoted excellent service to customers
Supervised server staff and simultaneously served personal section of tables
Checked guests' identification before serving alcoholic beverages.
Assigned work tasks and closing duties to server staff, coordinating successful dining room shifts
Trained staff members on use of POS system.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Helped customers complete purchases, locate items and join reward programs.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Worked closely with shift manager to solve problems and handle customer concerns.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Regularly exceeded daily sales and product add-on quotas.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Greeted new customers, discussed specials and took drink orders.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
02/2016 to 01/2017Barista TrainerWalt Disney World Resort | City, STATE,
Recommended products based on solid understanding of individual customer needs and preferences.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Complied with standards for merchandising, stocking and storing product.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Set and achieved goals for professional development and advancement.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Served customers quickly and efficiently and created strategies to prevent delays.
Created new recipes, outlined steps and training staff on correct preparation.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Cut spending through effective inventory management and supply sourcing.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Education
Expected in 12/2021Associate of Arts | Industrial And Organizational PsychologyValencia College, Orlando, FLGPA:
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