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Window Cleaning and Key Ready Apartments Resume Example

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WINDOW CLEANING AND KEY READY APARTMENTS
Summary

Driven to exceed goals and build long term relationships with customers. Delivers positive experiences through high-quality care and performance.

Background includes using techniques such as positive reinforcement and communication strategies to help clients. Proficient in gathering and evaluating information to enhance treatment goals and program success.

Skills
  • Customer service
  • Safety-conscious
  • Technology-based navigation
  • Products and services
  • Sales
  • Problem-solving skills
  • Flexible schedule
  • Relationship building
  • Multi-tasking strength
  • Inventory management
  • Excellent people skills
  • Communications
  • Well-being understanding
  • Effective time management
  • Identifying problems
  • Computer proficient
  • Customer/Client relations
  • Positive communication strategies
  • Program support
  • Life management
  • Client assistance
  • Resource
Experience
02/2013 - 06/2020
Touch Two Llc － Albany, NYWindow Cleaning and Key Ready Apartments
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Stocked and replenished merchandise according to needed work.
  • Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Built long-term customer relationships and advised customers on purchases cleaning products.
  • Earned building management trust by serving as key holder, responsibly opening and closing apartments and doors on property.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Followed up with customers each week to verify that they were satisfied with purchases.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Manage calls to scheduled appointments to gather information to initiate estimate of potential job.
  • Learned, referenced and applied product knowledge information.
  • Worked night and weekend shifts during holiday season, securing deadline and satisfaction for Company.
  • Processed daily invoices and billed renewed invoices to clients.
  • Created and maintained an organized database to develop promotional sales.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Investigated and resolved customerinquiries and complaints in a timely and empathetic manner.
  • Swept, vacuumed, mopped and buffed floors.
  • Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors.
  • Safe and efficient operation of equipment.
  • Completed 3 years of pest control assignments.
  • Got rid of infestations and dealings with distressed residents.
  • Worked with pesticides fogger's gel bate
  • Identifying the bug problem to see how great the infestation is
02/2016 - 03/2019
Non Profit Organiztions － Albany Ny, NYLife Coach

As a spiritual Coach(mind body soul) Life Coach I provided compassion and empathy to connect with clients . Created a safe environment for adults and youth in which they could see themselves more clearly. I helped get in touch with their optimistic and spiritual side to bring peace of mind and happiness. Helping clients understand their strengths and weaknesses to bring about personal and spiritual growth .

  • Tracked coaching sessions, plans, behaviors and issues with non-compliance for each client
  • Led group sessions and encouraged discussion to improve results for all individuals
  • Referred clients to other programs and community agencies to enhance development
  • Promoted useful resources to facilitate coaching goals
05/1999 - 02/2013
St Peters Health Care － Albany, NYCna /pct
  • Managed the personal care of 8-12 patients.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Measured urine and delivered specimens to lab.
  • Established and maintained systems that safely met residents' needs.
  • Ensured HIPAA compliance.
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Routinely retracted patient throat cultures and prepared for lab submission.
  • Closely monitored acute conditions.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Responded to Code Red pages and followed through on disposition of patients.
Education and Training
2008
DeVry University OnlineVilla Park, ILAssociate of Arts: Web Graphic Design
Life Coaching Certificate
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Resume Overview

Companies Worked For:

  • Touch Two Llc
  • Non Profit Organiztions
  • St Peters Health Care

School Attended

  • DeVry University Online
  • Life Coaching Certificate

Job Titles Held:

  • Window Cleaning and Key Ready Apartments
  • Life Coach
  • Cna /pct

Degrees

  • Associate of Arts : Web Graphic Design

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