Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.

  • EMR /EHR
  • Monitoring patient progress
  • Bilingual English and Spanish
  • Medical office administration
  • Completing insurance forms
  • Medical Records
  • Compassionate
  • Efficient and reliable team player
  • Cash Handling
  • Self-motivated nature
  • Purchasing processes
  • Educating clients
  • Analyzing performance
  • Customer Relationship Management
  • Goal planning
  • Developing work schedules
  • Reviewing documents
  • Legal standards
  • Staff Training
  • Administering payroll
  • Professional demeanor
  • Documentation skills
  • Relationship building
Work History
01/2016 to Current WestChester Dermatology Dr.Sherri Peace | City, STATE,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
05/2019 to 05/2021 Wallace Medical Group Inc Dr.Paul Wallace | City, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Interviewed and trained new employees for Job medical assistant and receptionist position.
  • Set overall vision and provided team leadership.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Oversaw talented team of 4 medical assistants and 2 doctors Job title by actively communicating project information, remedying issues and delivering positive feedback.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Maintained compliance with company policies, objectives and communication goals.
  • Tracked and prepared Monthly reports of sales goals for management.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Identified individual employee's unique work styles and adapted management methods.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
  • Provided coaching and counseling to 5 employees to encourage professional growth as well as meet short- and long-term goals.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
06/2015 to 06/2017 Bamboo Thai Bistro Lisa Karnsenport | City, STATE,
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales .
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Expected in 05/2011 High School Graduate | Environmental Charter High School, Lawndale, CA GPA:
Expected in International Business Economics | Current Student El Camino College, Torrance, CA GPA:

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School Attended

  • Environmental Charter High School
  • El Camino College

Job Titles Held:

  • WestChester Dermatology
  • Wallace Medical Group Inc
  • Bamboo Thai Bistro


  • High School Graduate
  • International Business Economics

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