Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled at delivering training classes and informational materials to community members in order to promote health improvements and reduce problems with chronic diseases. Proficient in related programs and helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities.
Skills
CPAP Intake Specialist
HIPAA Guidelines
Microsoft Office Proficiency
Organized and Detail-Oriented
Health Coaching
Life Skills Instruction
Relationship Building
Individual and Community Advocacy
Work Planning and Organization
Conducting Home Visits
Verbal and Written Communication
Abuse and Neglect Reporting
Resource Advocacy
Training Skills
Schedule Management
Critical Thinking
Progress Monitoring
Problem-Solving
CPR and First Aid
Honest and Ethical
Flexible Schedule
Active Listening
Experience
05/2022 to Current
Wellness AdvocateBanner Health – Gilbert, AZ,
Returned calls, emails and faxes according to departmental policy.
Applied concise time-management to meet deadlines.
Acquired and maintained knowledge of with all Windmill Wellness Ranch policies and procedures.
Answered calls and interacted with community members to provide information on advocacy services.
Educated clients on options to assist in making informed decisions.
Assisted individuals with navigating health care systems, appointments and classes.
Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
Provided information to access financial assistance, legal aid or housing.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
04/2004 to 09/2021
General ManagerPyramid Hotel Group – Austin, TX,
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Guided management and supervisory staff to promote smooth operations.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Designed sales and service strategies to improve revenue and retention.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
06/2015 to 05/2019
Senior Specialist Ithaka – City, State,
Trained employees on duties, policies and procedures.
Supervised employees through planning, assignments and direction.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education and Training
Expected in 07/2006 to to
High School Diploma: Brackenridge High School - San Antonio, TX GPA:
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